City Social Welfare and Development Office (CSWDO)

City Social Welfare and Development Office (CSWDO)

Mr. Manuel Icon P. Donaire, DPA

City Social Welfare and Development Officer

Mission

The City Social Welfare & Development Office is the welfare arm of the government mandated by the law to operate on the aspiration that the most disadvantaged, those who are socially, economically and physically handicapped shall be provided with the opportunities needed to develop self-reliance and become participating members of the community.

Vision

The Social Welfare Development Department aims to develop, administer and implement comprehensive programs and services in response to the city’s social problems and concerns.  Its ultimate mission is individual’s transformation from a state of dependency to self-reliance.

Services Offered

Frontline Service:

Emergency/Financial Assistance

Schedule of Availability of Service:

Monday to Friday (8:00AM to 5:00PM except Holidays)

Who May Avail of the Service:

Any individual or family in crisis situation and a bonafide resident of this City including stranded or transient who is found eligible for assistance per assessment by the Social Worker.

Maximum Time to Complete the Process:

5 days

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service: There are two ways on how to avail the service either by referral or those walked-in clients. Step by step procedure is hereto attached on how to avail the service. Including the action of both the client and the office involved, also the person to handle the service and the time frame to finish each step until the service is completed.

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

CLIENT

CSWDO

1

Client come to office for assistance

Conduct Intake Interview

20 mins.

Social Worker

NONE

1. Certificate of Indigency

2. a. For medical assistance:

           – Medical Abstract from      

             Attending Physician

    b. For burial assistance: 

           – Death Certificate and

              Funeral Contract

    c. For Transpo assistance:

           – Tickets

    d. For Educational assistance:

           – Statement bill from school

2

 

Home Visit (for the cases that needs confirmation of economic situation and authentication of residency)

Depends on the distance and accessibility

Social Worker

NONE

No required documents

3

 

Preparation of Case Findings

1 hour

Social Worker

NONE

Social Case Findings Reports

4

 

Voucher Preparation and Processing

Depends on the presence of signatories

Job Order Workers

NONE

Signatures of the Dept. Head, City Mayor, City Treasurer, City Budget Officer, City Accountant, Client

5

Received the financial assistance

Released the financial assistance

 

 

1 minute

Ma. Tita Ocampo

NONE

ID of Claimant

Frontline Service:

Relief Operation

Schedule of Availability of Service:

After the BDCC submit reports to the CSWD/CDCC on the impact of the disaster in their Barangay.

Who May Avail of the Service:

Any individual/families in the Barangay of Baybay who has been affected by Natural or Man-made disaster.

Maximum Time to Complete the Process:

1 ½ days

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service: Step by step procedure is hereto attached on how to avail the service. Including the action of both the client and the office involved, also the person to handle the service, the requirements and the time frame to finish each step until the service is completed.

STEP

WHAT TO DO

DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

BDCC

CSWDO

1

 

 

Request Rice from NFA

½ day

NFA Representative / CSWD Officer

NONE

Memorandum of Agreement

2

Barangay submit reports 24 hours after the impact to CDRRMC / CSWD

Food Supply is released after receiving the reports

1 day (As per assessed needs)

-BDRRMC

-Relief Operation Team

CDRRMC

NONE

Master list of affected victims/evacuees

Frontline Service:

Day Care Service

Schedule of Availability of Service:

One school year or 52 weeks curriculum for 4 hours from Monday to Friday

Who May Avail of the Service:

Pre-schoolers in their respective Barangay aging 3 to 5 years old. It also includes Parents Effectiveness Service seminar for the parents. The schedule of the said seminar depends on the agreement between the parents and the Day Care worker

Maximum Time to Complete the Process:

One school year

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service: Step by step procedure is hereto attached including the person to handle the service, the requirements needed and the time frame to finish each step until the whole year Day Care service is completed.

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

CLIENT

CSWDO/DAY CARE WORKERS

1

Parents bring Birth Certificate to the Centre

 

 

1 minute

Day Care Workers in 92 Barangays

NONE

Birth Certificate of the Pre-Schooler

2

 

 

 

 

Child is assessed (Developmental Stage) by the prescribed checklist of the National Government

1 hour

Social Worker/ Day Care Workers in 92 Barangays

NONE

Checklist form to identify the Developmental Stage of the preschoolers

3

Parents enroll pre-schoolers

Conduct 52 weeks curriculum

4 hours everyday

Day Care Workers in 92 Barangays

NONE

Revised Manual

4

Parents attend Parents Effectiveness Seminar

Conduct Parent Effectiveness Service (PES) Seminar

Depends on the agreed schedule

Social Worker

NONE

No required documents

Frontline Service:

Counselling Service

Schedule of Availability of Service:

Monday to Friday (8:00AM to 5:00PM except Holidays)

Who May Avail of the Service:

Any individual not only Filipino but including foreigner who want to ventilate

his/her feelings and problems whether personal, family related problem, social problem

and even psychological problem.

Maximum Time to Complete the Process:

Depends on the kind of case

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service: Step by step procedure is hereto attached including the activities/actions for serious cases and the person involved in handling the service.

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

CLIENT

CSWDO

1

Client come to office and express his/her problem (walk-in clients)

 

Rape Cases, Battered woman and other victim of abuse

 

Entertain client

 

 

 

For serious cases referred by Lawyers, Judges, PNP, Brgy. Officials and Private Citizens;

Depends on the kind of case

Desk Information In-charge

NONE

No required documents

 

2

 

 

Summon the Offender

5 minutes

Social Worker

NONE

Summon Letter

3

 

Interview

Depends on the kind of case

Social Worker

NONE

Case Recordings

4

 

Assessment

 

Social Worker

NONE

No required documents

5

 

 Interview & Counselling

Depends on the kind of case

Social Worker

NONE

No required documents

Frontline Service:

Pre-Marriage Counselling Services

Schedule of Availability of Service:

Every Tuesday (8:00AM to 12:00NN except Holidays)

Who May Avail of the Service:

Marriage applicants as required by law (Family Code) either Filipino or Foreigner.

Maximum Time to Complete the Process:

1 hour

Amount of Fees to be Paid:

NONE

 

Procedure to Avail of the Service: Marriage applicants are advised to apply to the City Population Office as the lead agency on the above stated schedules to avail of the service.

STEP

WHAT TO DO

DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

CLIENT

CSWDO

1

 

Conduct pre-marriage counseling session/ lecture

1 hour

Eva M. Atem

NONE

No required documents

Note: The City Population Office is now the leading office in providing pre-marriage counselling service.

Frontline Service:

Discount Card for Senior Citizen & PWD and Assistive Devices ID for Solo Parent

Schedule of Availability of Service:

Monday to Friday (8:00AM to 5:00PM except Holidays)

Who May Avail of the Service:

For Senior Citizens:

 

Any bonafide Filipino aging 60 years old and beyond as mandated by the Expanded

Senior Citizens Law or R.A 9994

 

For Persons with Disability (PWD):

 

Any person with disability as defined by RA 10754

 

For Solo Parents:

 

Any individual who falls under the definition of Solo Parent in Sec. 3 of R.A. 8972

or also known as the Solo Parents’ Welfare Act of 2000

 

Maximum Time to Complete the Process:

12 minutes

Amount of Fees to be Paid:

NONE

 

Procedure to Avail of the Service: Step by step procedure is hereto attached including the person to handle the service, the requirements needed and the time frame to finish each step until the service is completed.

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

CLIENT

CSWDO

 

1

Client fill-up an application form

 

 

5 minutes

Any available staff

NONE

Duly Accomplished Application form

2

Client submit one copy of 1×1 latest colored ID picture and photocopy of live birth certificate

 

 

 

 

1 minute

Any available staff

NONE

  One copy of 1×1 latest colored ID picture

  Xerox copy of Birth Certificate

3

 

Take picture, signature and print the digitized ID

10 minutes

Any available staff

NONE

No required documents

4

 

Release of ID’s

1 minute

Any available staff

NONE

No required documents

Frontline Service:

Capacity Development to Elected Barangay Officials and Volunteers, Women’s Group and Other Sector

Schedule of Availability of Service:

Depends on the availability of schedule of the participants and other line agencies.

Who May Avail of the Service:

Barangay officials and volunteers

Maximum Time to Complete the Process:

Depends on the topics for discussion

Amount of Fees to be Paid:

NONE

 

Procedure to Avail of the Service: The Association of Barangay Captains thru its President in coordination with the DILG will plan for the schedule and the topics that need to be discussed during the training. The office will schedule for the training and do preparations such as venue and other logistic needs.

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

CLIENT

CSWDO

 

1

 

Conduct IEC to all barangay officials during Liga meeting, organized groups of the office re: office seminar/ training offered to enhance their KAS

Depends on the topics for discussion

CSWD Staffs and invited Resource Speakers

NONE

 

2

Elected Brgy. Officials, Volunteers, Women’s group, SK, PWD, Sr. Cit., etc. prepare project proposal for their internal funds or counterpart of CSWD Office

 

Depends on the topics for discussion

Stakeholders/ Beneficiaries

NONE

Project Proposal

 

3

 

 

Approval of stakeholder’s request and allocate counterpart if found necessary

As per agreed schedule

CSWD Officer

NONE

 

Frontline Service:

PAO Referral for Legal Assistance

Schedule of Availability of Service:

Monday to Friday (8:00AM to 5:00PM except Holidays)

Who May Avail of the Service:

Any indigent individuals or families who are seeking the legal counsel of PAO either a complainant or an accused for court proceedings.

Maximum Time to Complete the Process:

7 minutes

Amount of Fees to be Paid:

NONE

 

Procedure to Avail of the Service: Step by step procedure is hereto attached including the person the service, the requirements needed and the time frame to finish each step until the service is completed.

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

CLIENT

CSWDO

1

Client present his/her Certificate of Indigency from their Barangay Captain

 

 

 

1 minute

Social Worker

NONE

Certificate of Indigency issued by their Barangay Captain

2

 

Submit Xerox copy of Residence Certificate

 

1 minute

Any available staff

NONE

Xerox copy of Residence Certificate

3

 

Issuance of Certificate for PAO Assistance

5 minutes

Social Worker

NONE

Certification for PAO Assistance

Frontline Service:

Referral for Hospitalization with PCSO Intervention & Other Charity or Civic Groups

Schedule of Availability of Service:

Monday to Friday (8:00AM to 5:00PM except Holidays)

Who May Avail of the Service:

Any person whose economic situation functions below poverty level including those individuals who are in the average level of society in which they are financially exhausted due to serious medical intervention of their family member, as per assessment and recommendation of a Social Worker.

Maximum Time to Complete the Process:

2 days and 21 minutes

Amount of Fees to be Paid:

NONE

 

Procedure to Avail of the Service: Step by step procedure is hereto attached including the person to handle the service, the requirements needed and the time frame to finish each step until the service is completed.

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

CLIENT

CSWDO

1

Client come to office asking medical assistance from PCSO and present the medical abstract from the attending physician

 

 

5 minutes

Any available staff

NONE

Medical abstract from the attending physician of the patient

2

 

Interview the Client

 

15 minutes

Any available staff

NONE

No required documents

 

3

 

Preparation of Social Case Study Report

1-2 days

Social Worker

 

NONE

Social Case Study Report

 

4

Client come back to the office and get the SCSR for submission to the PCSO

 

1 minute

Any available staff

NONE

Social Case Study Report

Frontline Service:

Adoption /Foster Parent Identification

Schedule of Availability of Service:

Depend on the cases that call us to do the service

Who May Avail of the Service:

Any person who is willing and eligible to adopt or to become a foster parent as provided in the Family Code of the Philippines.

Maximum Time to Complete the Process:

½ day

Amount of Fees to be Paid:

NONE

 

Procedure to Avail of the Service: The DSWD Regional Office through the Adoption and Regulatory Board will process and identify the eligibility of the applicants. The local Social Welfare will only assist in gathering Family Information and Documents.

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

CLIENT

CSWDO

1

Client inquired and informed on the requirements

 

2 minutes

Social Worker

NONE

No required documents

2

 

Issuance of checklist for the legal requirements

3 minutes

Social Worker

NONE

Checklist for legal requirements as mandated by DSWD

3

 

Make Case Findings

½ day

Social Worker

NONE

Social Case Study Report

4

 

Referral to DSWD (National Office)

1 hour

Social Worker

NONE

– Social Case Study Repo

– Legal Requirements

Frontline Service:

Supplemental Feeding

Schedule of Availability of Service:

Depend on the Schedule of every Barangay 

Who May Avail of the Service:

Children who are identified Malnourished categorized as Below Normal & Very Low (BNVL) by the Barangay Nutrition Scholar and Day Care Workers

Maximum Time to Complete the Process:

Minimum of 6 days

Amount of Fees to be Paid:

NONE

 

  Procedure to Avail of the Service: Parents are advised to visit their Barangay Health Centers to assess their children and so they can avail the service.

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

BARANGAY

CSWDO

1

Operation-Timbang in 92 Barangays

 

5 days

Barangay Nutrition Scholars

NONE

Operation Timbang Report

2

Computation of degree of Malnutrition

 

1 day

Barangay Nutrition Scholars

NONE

Report

3

Master listing of 3rd degree, and normal children (BNVL & BNL)

Consolidate reports and prioritization of severe case

1 hour

Barangay Nutrition Scholars

NONE

Master list of malnourished children in 92 Barangays

4

Submit to CSWD for allocation of funding

– Release Supplemental

  Feeding

– Monitor Top 20 

  Barangays

Depends how far

CNAO

CSWDO Staffs

 

NONE

No required documents

Frontline Service:

Skills Training Program

Schedule of Availability of Service:

Depend on the assessment and recommendation of the Social Worker and/or the Youth Development Worker

Who May Avail of the Service:

Duly recognized youth and women’s organization of Baybay City, Leyte

Maximum Time to Complete the Process:

3 months 18 ½ days and 4 hours

Amount of Fees to be Paid:

Php 500.00 for Exam Fee

 

Procedure to Avail of the Service: Youth and women’s organization recognized by this office may request for skills trainings with the assessment and recommendation of the social worker and/or the youth development worker.

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

YOUTH AND WOMEN’S ORG.

CSWDO/ TECHVOC

1

Youth and Women Organization organize and plan for possible skills training

 

2 – 3 hours

– Youth and Women’s

  President

– Social Worker

– Youth Development

  Worker

NONE

No required documents

2

Identify members who are willing and capable to join the training

 

1 hour

– Youth and Women’s

  President

NONE

List of organization members

3

 

Make project proposal for funding

1-2 day(s)

– Social Worker

– Youth Development 

  Worker

NONE

Needed information for the identified skills training

4

 

Request for Trainer from TESDA

1 day

– Social Worker

– Youth Development

  Worker

NONE

Project Proposal

5

 

TRAINING PROPER

15 days

– Trainer from TESDA

NONE

No required documents

6

Graduates undergo Competency Exam

 

½ day

 – Assessor from TESDA

P500.00 Exam Fee

Competency Exam form

7

Graduates undergo OJT

 

3 months

– Manager (establishment)

NONE

OJT Form

Frontline Service:

Services for children in conflict with law (CICL)

Schedule of Availability of Service:

Monday to Friday (8:00AM to 5:00PM except Holidays)

Who May Avail of the Service:

Minor children who are in conflict with the law pursuant to R.A 9344 also known as the Juvenile Justice System and Welfare Act of 2006.

Maximum Time to Complete the Process:

Depends on a case to case basis

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service: NOTE: Please refer to the Flow Chart of Handling CICL per R.A 9344

G/F Baybay City Hall

Brgy. Gaas, Baybay City, Leyte

Email: [email protected]

For complaints / suggestions, please contact the City Social Welfare and Development Officer email at [email protected]