City Social Welfare and Development Office (CSWDO)

Mission

The City Social Welfare & Development Office is the welfare arm of the government mandated by the law to operate on the aspiration that the most disadvantaged, those who are socially, economically and physically handicapped shall be provided with the opportunities needed to develop self-reliance and become participating members of the community.

Vision

The Social Welfare Development Department aims to develop, administer and implement comprehensive programs and services in response to the city’s social problems and concerns. Its ultimate mission is individual’s transformation from a state of dependency to self-reliance.

Services Offered

Emergency/Financial Assistance

Frontline Service:			Emergency/Financial Assistance
Schedule of Availability of Service:			Monday to Friday (8:00AM to 5:00PM except Holidays)
Who May Avail of the Service:			Any individual or family in crisis situation and a bonafide resident of this City including stranded or transient who is found eligible for assistance per assessment by the Social Worker.
Maximum Time to Complete the Process:			5 days
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service: There are two ways on how to avail the service either by referral or those walked-in clients. Step by step procedure is hereto attached on how to avail the service. Including the action of both the client and the office involved, also the person to handle the service and the time frame to finish each step until the service is completed.
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	CLIENT	CSWDO
1	Client come to office for assistance	Conduct Intake Interview		20 mins.	Social Worker	NONE	1. Certificate of Indigency 2. a. For medical assistance: – Medical Abstract from Attending Physician b. For burial assistance: – Death Certificate and Funeral Contract c. For Transpo assistance: – Tickets d. For Educational assistance: – Statement bill from school
2		Home Visit (for the cases that needs confirmation of economic situation and authentication of residency)		Depends on the distance and accessibility	Social Worker	NONE	No required documents
3		Preparation of Case Findings		1 hour	Social Worker	NONE	Social Case Findings Reports
4		Voucher Preparation and Processing		Depends on the presence of signatories	Job Order Workers	NONE	Signatures of the Dept. Head, City Mayor, City Treasurer, City Budget Officer, City Accountant, Client
5	Received the financial assistance	Released the financial assistance		1 minute	Ma. Tita Ocampo	NONE	ID of Claimant

Relief Operation

Frontline Service:			Relief Operation
Schedule of Availability of Service:			After the BDCC submit reports to the CSWD/CDCC on the impact of the disaster in their Barangay.
Who May Avail of the Service:			Any individual/families in the Barangay of Baybay who has been affected by Natural or Man-made disaster.
Maximum Time to Complete the Process:			1 ½ days
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service: Step by step procedure is hereto attached on how to avail the service. Including the action of both the client and the office involved, also the person to handle the service, the requirements and the time frame to finish each step until the service is completed.
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	BDCC	CSWDO
1		Request Rice from NFA		½ day	NFA Representative / CSWD Officer	NONE	Memorandum of Agreement
2	Barangay submit reports 24 hours after the impact to CDRRMC / CSWD	Food Supply is released after receiving the reports		1 day (As per assessed needs)	-BDRRMC -Relief Operation Team CDRRMC	NONE	Master list of affected victims/evacuees

Day Care Service

Frontline Service:			Day Care Service
Schedule of Availability of Service:			One school year or 52 weeks curriculum for 4 hours from Monday to Friday
Who May Avail of the Service:			Pre-schoolers in their respective Barangay aging 3 to 5 years old. It also includes Parents Effectiveness Service seminar for the parents. The schedule of the said seminar depends on the agreement between the parents and the Day Care worker
Maximum Time to Complete the Process:			One school year
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service: Step by step procedure is hereto attached including the person to handle the service, the requirements needed and the time frame to finish each step until the whole year Day Care service is completed.
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	CLIENT	CSWDO/DAY CARE WORKERS
1	Parents bring Birth Certificate to the Centre			1 minute	Day Care Workers in 92 Barangays	NONE	Birth Certificate of the Pre-Schooler
2		Child is assessed (Developmental Stage) by the prescribed checklist of the National Government		1 hour	Social Worker/ Day Care Workers in 92 Barangays	NONE	Checklist form to identify the Developmental Stage of the preschoolers
3	Parents enroll pre-schoolers	Conduct 52 weeks curriculum		4 hours everyday	Day Care Workers in 92 Barangays	NONE	Revised Manual
4	Parents attend Parents Effectiveness Seminar	Conduct Parent Effectiveness Service (PES) Seminar		Depends on the agreed schedule	Social Worker	NONE	No required documents

Counselling Service

Frontline Service:			Counselling Service
Schedule of Availability of Service:			Monday to Friday (8:00AM to 5:00PM except Holidays)
Who May Avail of the Service:			Any individual not only Filipino but including foreigner who want to ventilate his/her feelings and problems whether personal, family related problem, social problem and even psychological problem.
Maximum Time to Complete the Process:			Depends on the kind of case
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service: Step by step procedure is hereto attached including the activities/actions for serious cases and the person involved in handling the service.
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	CLIENT	CSWDO
1	Client come to office and express his/her problem (walk-in clients) Rape Cases, Battered woman and other victim of abuse	Entertain client For serious cases referred by Lawyers, Judges, PNP, Brgy. Officials and Private Citizens;		Depends on the kind of case	Desk Information In-charge	NONE	No required documents
2		Summon the Offender		5 minutes	Social Worker	NONE	Summon Letter
3		Interview		Depends on the kind of case	Social Worker	NONE	Case Recordings
4		Assessment			Social Worker	NONE	No required documents
5		Interview & Counselling		Depends on the kind of case	Social Worker	NONE	No required documents

Pre-Marriage Counselling Services

Frontline Service:	Pre-Marriage Counselling Services
Schedule of Availability of Service:	Every Tuesday (8:00AM to 12:00NN except Holidays)
Who May Avail of the Service:	Marriage applicants as required by law (Family Code) either Filipino or Foreigner.
Maximum Time to Complete the Process:	1 hour
Amount of Fees to be Paid:	NONE

Procedure to Avail of the Service: Marriage applicants are advised to apply to the City Population Office as the lead agency on the above stated schedules to avail of the service.
STEP	WHAT TO DO		DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	CLIENT	CSWDO
1		Conduct pre-marriage counseling session/ lecture	1 hour	Eva M. Atem	NONE	No required documents
Note: The City Population Office is now the leading office in providing pre-marriage counselling service.

Discount Card for Senior Citizen & PWD and Assistive Devices ID for Solo Parent

Frontline Service:	Discount Card for Senior Citizen & PWD and Assistive Devices ID for Solo Parent
Schedule of Availability of Service:	Monday to Friday (8:00AM to 5:00PM except Holidays)
Who May Avail of the Service:	For Senior Citizens: Any bonafide Filipino aging 60 years old and beyond as mandated by the Expanded Senior Citizens Law or R.A 9994 For Persons with Disability (PWD): Any person with disability as defined by RA 10754 For Solo Parents: Any individual who falls under the definition of Solo Parent in Sec. 3 of R.A. 8972 or also known as the Solo Parents’ Welfare Act of 2000
Maximum Time to Complete the Process:	12 minutes
Amount of Fees to be Paid:	NONE

Procedure to Avail of the Service: Step by step procedure is hereto attached including the person to handle the service, the requirements needed and the time frame to finish each step until the service is completed.
STEP	WHAT TO DO		DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
STEP	CLIENT	CSWDO	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
1	Client fill-up an application form		5 minutes	Any available staff	NONE	Duly Accomplished Application form
2	Client submit one copy of 1×1 latest colored ID picture and photocopy of live birth certificate		1 minute	Any available staff	NONE	– One copy of 1×1 latest colored ID picture – Xerox copy of Birth Certificate
3		Take picture, signature and print the digitized ID	10 minutes	Any available staff	NONE	No required documents
4		Release of ID’s	1 minute	Any available staff	NONE	No required documents

Capacity Development to Elected Barangay Officials and Volunteers, Women’s Group and Other Sector

Frontline Service:	Capacity Development to Elected Barangay Officials and Volunteers, Women’s Group and Other Sector
Schedule of Availability of Service:	Depends on the availability of schedule of the participants and other line agencies.
Who May Avail of the Service:	Barangay officials and volunteers
Maximum Time to Complete the Process:	Depends on the topics for discussion
Amount of Fees to be Paid:	NONE

Procedure to Avail of the Service: The Association of Barangay Captains thru its President in coordination with the DILG will plan for the schedule and the topics that need to be discussed during the training. The office will schedule for the training and do preparations such as venue and other logistic needs.
STEP	WHAT TO DO		DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
STEP	CLIENT	CSWDO	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
1		Conduct IEC to all barangay officials during Liga meeting, organized groups of the office re: office seminar/ training offered to enhance their KAS	Depends on the topics for discussion	CSWD Staffs and invited Resource Speakers	NONE
2	Elected Brgy. Officials, Volunteers, Women’s group, SK, PWD, Sr. Cit., etc. prepare project proposal for their internal funds or counterpart of CSWD Office		Depends on the topics for discussion	Stakeholders/ Beneficiaries	NONE	Project Proposal
3		Approval of stakeholder’s request and allocate counterpart if found necessary	As per agreed schedule	CSWD Officer	NONE

PAO Referral for Legal Assistance

Frontline Service:	PAO Referral for Legal Assistance
Schedule of Availability of Service:	Monday to Friday (8:00AM to 5:00PM except Holidays)
Who May Avail of the Service:	Any indigent individuals or families who are seeking the legal counsel of PAO either a complainant or an accused for court proceedings.
Maximum Time to Complete the Process:	7 minutes
Amount of Fees to be Paid:	NONE

Procedure to Avail of the Service: Step by step procedure is hereto attached including the person the service, the requirements needed and the time frame to finish each step until the service is completed.
STEP	WHAT TO DO		DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
STEP	CLIENT	CSWDO	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
1	Client present his/her Certificate of Indigency from their Barangay Captain		1 minute	Social Worker	NONE	Certificate of Indigency issued by their Barangay Captain
2	Submit Xerox copy of Residence Certificate		1 minute	Any available staff	NONE	Xerox copy of Residence Certificate
3		Issuance of Certificate for PAO Assistance	5 minutes	Social Worker	NONE	Certification for PAO Assistance

Referral for Hospitalization with PCSO Intervention & Other Charity or Civic Groups

Frontline Service:	Referral for Hospitalization with PCSO Intervention & Other Charity or Civic Groups
Schedule of Availability of Service:	Monday to Friday (8:00AM to 5:00PM except Holidays)
Who May Avail of the Service:	Any person whose economic situation functions below poverty level including those individuals who are in the average level of society in which they are financially exhausted due to serious medical intervention of their family member, as per assessment and recommendation of a Social Worker.
Maximum Time to Complete the Process:	2 days and 21 minutes
Amount of Fees to be Paid:	NONE

Procedure to Avail of the Service: Step by step procedure is hereto attached including the person to handle the service, the requirements needed and the time frame to finish each step until the service is completed.
STEP	WHAT TO DO		DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
STEP	CLIENT	CSWDO	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
1	Client come to office asking medical assistance from PCSO and present the medical abstract from the attending physician		5 minutes	Any available staff	NONE	Medical abstract from the attending physician of the patient
2		Interview the Client	15 minutes	Any available staff	NONE	No required documents
3		Preparation of Social Case Study Report	1-2 days	Social Worker	NONE	Social Case Study Report
4	Client come back to the office and get the SCSR for submission to the PCSO		1 minute	Any available staff	NONE	Social Case Study Report

Adoption /Foster Parent Identification

Frontline Service:	Adoption /Foster Parent Identification
Schedule of Availability of Service:	Depend on the cases that call us to do the service
Who May Avail of the Service:	Any person who is willing and eligible to adopt or to become a foster parent as provided in the Family Code of the Philippines.
Maximum Time to Complete the Process:	½ day
Amount of Fees to be Paid:	NONE

Procedure to Avail of the Service: The DSWD Regional Office through the Adoption and Regulatory Board will process and identify the eligibility of the applicants. The local Social Welfare will only assist in gathering Family Information and Documents.
STEP	WHAT TO DO		DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
STEP	CLIENT	CSWDO	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
1	Client inquired and informed on the requirements		2 minutes	Social Worker	NONE	No required documents
2		Issuance of checklist for the legal requirements	3 minutes	Social Worker	NONE	Checklist for legal requirements as mandated by DSWD
3		Make Case Findings	½ day	Social Worker	NONE	Social Case Study Report
4		Referral to DSWD (National Office)	1 hour	Social Worker	NONE	– Social Case Study Repo – Legal Requirements

Supplemental Feeding

Frontline Service:	Supplemental Feeding
Schedule of Availability of Service:	Depend on the Schedule of every Barangay
Who May Avail of the Service:	Children who are identified Malnourished categorized as Below Normal & Very Low (BNVL) by the Barangay Nutrition Scholar and Day Care Workers
Maximum Time to Complete the Process:	Minimum of 6 days
Amount of Fees to be Paid:	NONE

Procedure to Avail of the Service: Parents are advised to visit their Barangay Health Centers to assess their children and so they can avail the service.
STEP	WHAT TO DO		DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
STEP	BARANGAY	CSWDO	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
1	Operation-Timbang in 92 Barangays		5 days	Barangay Nutrition Scholars	NONE	Operation Timbang Report
2	Computation of degree of Malnutrition		1 day	Barangay Nutrition Scholars	NONE	Report
3	Master listing of 3^rd degree, and normal children (BNVL & BNL)	Consolidate reports and prioritization of severe case	1 hour	Barangay Nutrition Scholars	NONE	Master list of malnourished children in 92 Barangays
4	Submit to CSWD for allocation of funding	– Release Supplemental Feeding – Monitor Top 20 Barangays	Depends how far	CNAO CSWDO Staffs	NONE	No required documents

Skills Training Program

Frontline Service:	Skills Training Program
Schedule of Availability of Service:	Depend on the assessment and recommendation of the Social Worker and/or the Youth Development Worker
Who May Avail of the Service:	Duly recognized youth and women’s organization of Baybay City, Leyte
Maximum Time to Complete the Process:	3 months 18 ½ days and 4 hours
Amount of Fees to be Paid:	Php 500.00 for Exam Fee

Procedure to Avail of the Service: Youth and women’s organization recognized by this office may request for skills trainings with the assessment and recommendation of the social worker and/or the youth development worker.
STEP	WHAT TO DO		DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
STEP	YOUTH AND WOMEN’S ORG.	CSWDO/ TECHVOC	DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
1	Youth and Women Organization organize and plan for possible skills training		2 – 3 hours	– Youth and Women’s President – Social Worker – Youth Development Worker	NONE	No required documents
2	Identify members who are willing and capable to join the training		1 hour	– Youth and Women’s President	NONE	List of organization members
3		Make project proposal for funding	1-2 day(s)	– Social Worker – Youth Development Worker	NONE	Needed information for the identified skills training
4		Request for Trainer from TESDA	1 day	– Social Worker – Youth Development Worker	NONE	Project Proposal
5		TRAINING PROPER	15 days	– Trainer from TESDA	NONE	No required documents
6	Graduates undergo Competency Exam		½ day	– Assessor from TESDA	P500.00 Exam Fee	Competency Exam form
7	Graduates undergo OJT		3 months	– Manager (establishment)	NONE	OJT Form

Services for children in conflict with law (CICL)

Frontline Service:	Services for children in conflict with law (CICL)
Schedule of Availability of Service:	Monday to Friday (8:00AM to 5:00PM except Holidays)
Who May Avail of the Service:	Minor children who are in conflict with the law pursuant to R.A 9344 also known as the Juvenile Justice System and Welfare Act of 2006.
Maximum Time to Complete the Process:	Depends on a case to case basis
Amount of Fees to be Paid:	NONE
Procedure to Avail of the Service: NOTE: Please refer to the Flow Chart of Handling CICL per R.A 9344