City Health Office (CHO)

Mission

City Health Office exists to provide:

Compassionate and holistic preventive health care to its patients;
Prompt and competent services to other clients;
Excellent training for health and related discipline; and
Efficient and effective linkages with external stakeholders.

It also provides for its staff and personnel:

Opportunities for professional development;
Equitable incentives and benefits; and
Adequate and appropriate tools and equipment to maximize their knowledge and skills.

Vision

City Health Office will be a highly admired Field Health Service Provider, offering the latest Diagnostic Laboratory, Specialized Care in Kidney Diseases and in Maternal and Child Health, manned by a Dedicated Health Personnel for a comprehensive, preventive and curative services for the City of Baybay and the geographically contagious areas.

Services Offered

Medical Consultation

Frontline Service:			Medical Consultation
Schedule of Availability of Service:			Monday – Friday 8:00 am – 12:00 Noon 1:00 pm – 5:00 pm
Who May Avail of the Service:			General Public
Maximum Time to Complete the Process:			15 minutes per patient
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Patient (PhilHealth or Non-PhilHealth Member proceed to the Information Personnel and ask for a priority number.	A staff would take the Vital Signs For Adults: BP, HR, PR, Temperature For Children: Temperature, Weight, HR, PR and secure of Patient’s Information Record (PIR) prior to proceeding for consultation.		At most 10 minutes/ Patient	Nurses-on-duty Nursing Aides-on-duty	NONE	NONE
2		Gives the patient his/her Patient’s Information Record (PIR) and priority number		At most 1 minute/ Patient		NONE
3	Waits until his/her priority number is called					NONE	Priority Number
4	Proceeds to the consultation room	Conducts medical consultation with the patient and issue prescription, if necessary		At least 10 minutes/ Patient	Dr. Norberto P. Oja Dr. Jerome B. Profetana Dr. Michael Ceniza Dr. Evelyn Guinocor Dr. John Padrigano	NONE	Record number, Laboratory/Diagnostic results if any
5	Proceeds to the pharmacy	Gets the doctor’s prescription, writes on the logbook the medicines and quantity to be dispensed		At most 2 minutes/ Patient	Ms. Ellen Grace U. Mantua Pharmacy Staff	NONE	For PhilHealth Members: Latest PhilHealth ID & Doctor’s prescription For Non-PhilHealth Members: Doctor’s prescription
6	Signs the logbook	Dispenses the drugs		At most 1 minute/patient	Pharmacy Staff	NONE	None

Diagnostic Services (Ultrasound, X-Ray, Laboratory, ECG Procedures)

Frontline Service:			Diagnostic Services (Ultrasound, X-Ray, Laboratory, ECG Procedures)
Schedule of Availability of Service:			Monday – Friday 7:30 am to 4:00 pm
Who May Avail of the Service:			General Public
Maximum Time to Complete the Process:			1 hour
Amount of Fees to be Paid:			Posted Rate Per Examination
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Presents the Physician/ Doctor’s Request at the information section	Leads the patient to the cashier for payment of the particular diagnostic procedure indicated on the doctor’s requisition slip		2 minutes	Laboratory Staff-on duty		Physician/Doctor’s Requisition Slip
2	Pays the required amount to the cashier	Issues official receipt		2 minutes	Millete Sese		Latest PhilHealth ID (if PhilHealth Member)
3	Presents official receipt of payment and the requisition slip to the diagnostic service provider	Conducts medical diagnostic procedures and advices the patient of the schedule of the release of results		Minimum of 10 minutes	Laboratory staff-on-duty		Official receipt of payment for requisition slip
4	Returns to the CHO to get his/her Laboratory results and proceeds to the waiting area	Releases the Laboratory Results		At most 1 minute	Laboratory Staff on duty		None
5	Proceeds to the Physician	Reads/interprets the results of the diagnostic service rendered and advises the patient on what to do and issues prescription, if necessary		At least 10 minutes	Dr. Norberto P. Oja Dr. Jerome B. Profetana Dr. Michael Ceniza Dr. Evelyn Guinocor Dr. John Padrigano		Official result of the diagnostic service rendered

Oral Health Services

Frontline Service:			Oral Health Services
Schedule of Availability of Service:			Monday – Friday 8:00 am – 12:00 Noon 1:00 pm – 5:00 pm
Who May Avail of the Service:			General Public
Maximum Time to Complete the Process:			30 minutes per patient
Amount of Fees to be Paid:			Posted Rate Per Examination
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Goes to the dental section for the priority number and patient’s dental record	Gives priority number and the patient’s dental record, if any		Minimum of 10 minutes	Diesebel Patolilic Dental Aide		Patient’s dental records
2	Proceeds to the waiting area and wait until his/her priority number is called				NONE		Priority number
3	Proceeds to the Dental Section	Conducts dental consultation, tooth extraction, filling, prophylaxis and other dental procedures, and issue dental prescriptions		Minimum of 10 minutes	Dr. Blizel Jayne B. Dejadena		NONE
4	Pays for the particular dental procedure performed	Issues receipt of payment for the dental procedure		2 minutes	Aileen Rola,		Official receipt of payment
5	Proceeds to the pharmacy	Gives medicines to the client			Pharmacy Staff		Medical prescription from the Dentist

TB Integrated DOTS Center

Frontline Service:			TB Integrated DOTS Center
Schedule of Availability of Service:			Monday – Friday 8:00 am – 12:00 Noon 1:00 pm – 5:00 pm
Who May Avail of the Service:			General Public
Maximum Time to Complete the Process:			15 minutes per patient
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Patient comes for Direct Gene Expert Sputum Smear Microscopy (PhilHealth or Non-PhilHealth Member	Interviews the patient		Minimum of 5 minutes	Analiza Bianca Mercado, RN Letecia Baguhin, RHM	NONE	Doctor’s referral slips Latest PhilHealth ID
2	Goes to the sputum collection section	Instructs the patient on the proper collection of sputum, and gives sputum the container with proper instruction		As soon as the patient cough out phlegm (1-2 hour)	TB DOTS Staff	NONE	NONE
3		Collects the 1st on-the-spot sputum collection and collects the 2nd on-the-spot specimen after 1 hour			Sarah Jane Gabieta, RMT Annaliza Barrera	NONE	Sputum Samples
4	Turnovers the sputum contained to the TB DOTS Staff	Advices the client to come back after 2 days for the results			TB DOTS Staff	NONE
5		Performs Gene Xpert smearing of specimen		30 minutes	TB DOTS Staff	NONE	Sputum Samples
6		Gene Xpert Machine		4 hours	TB DOTS Med. Tech.	NONE	Sputum Samples
7	After 2 working days, claims the results at the TB iDOTS Center	Releases Gene Xpert results		3 minutes	TB DOTS Staff	NONE	Official Receipt of payment, if applicable
8	Proceeds to the Doctor for the official interpretation of the results	Interprets results		Minimum of 5 minutes	Dr. Norberto P. Oja Dr. Jerome B. Profetana Referring Public-Private Physicians	NONE	Official NTP laboratory results

CHO Birthing (Maternal Care Package) Units

Frontline Service:			CHO Birthing (Maternal Care Package) Units
Schedule of Availability of Service:			Monday – Sunday 24 Hours
Who May Avail of the Service:			Pregnant Mothers
Maximum Time to Complete the Process:			4 hours per patient
Amount of Fees to be Paid:			Phil health Rate
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Proceeds to the Nurse & Nursing Aide-on-duty at the Specific Birthing Unit of Baybay CHO (PhilHealth or Non-PhilHealth Member)	Facilitates the admission, fill-up forms, takes vital signs, and leads the patient to the labor room		10 minutes	Nurse-on-duty Nursing Aide-on-duty		Home Base Maternal Record (HBMR) Latest PhilHealth ID
2	Proceeds to the Delivery Room	Conducts internal examination		10 minutes	Midwife-on-duty Dr. Norberto P. Oja Dr. Jerome B. Profetana		Patient’s chart Prenatal Card
3	Proceeds to the Labor Room	Performs labor watch, monitors abdominal contraction for interval and duration, monitors cervical dilation, and assists the patient to the delivery room (for any abnormality in assessment, refer to Hospital)		Until ready for delivery care and management (for abnormality, refer immediately)	Florita M. Barit Midwife-on-duty		Patient’s chart
4	Proceeds to the Delivery Room	Performs delivery care and management proper.		30 minutes (for abnormality, refer immediately)	Midwife-on-duty Dr. Norberto P. Oja Dr. Jerome B. Profetana		Patient’s Chart (for Non Philhealth Members, Php 2500 for primigravida; Php 1500 for multigravida)
5		Performs newborn care and management, and assists the patient to the recovery room (for any complications/abnormalities, refer to Hospital)			Nurse-on-duty Nursing Aide-on-duty
6	Proceeds to the Recovery Room	Monitors BP and vaginal discharges; Monitors V/S of Newborn		24 hours	Midwife-on-duty		Patient’s chart
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
7		Conducts Newborn Screening		After 24 hours	Dr. Norberto P. Oja Dr. Jerome B. Profetana Ma. Luisa Matillano, RM Ma. Vissa Cano,RM Erlina Bulacan, RM		Patient’s chart (for Non Philhealth Members, Php 600 NBS fee)
8	Proceeds to the cashier to pay for the MCP/NBS Package for Non-Philhealth Members	Issues of receipt of payment for MCP/NBS Package before the client is discharged from the CHO Birthing (MCP) Units		5 minutes	Millete Sese		Official Receipt of the Payment of MCP/NBS Package
9		Instruct Patients for Post-partum follow-up check-up & immunization		10 minutes	Midwife-on-duty		Patient’s chart
10		Refers to the RHM in Charge		10 minutes	Midwife-on-duty		Patient’s chart
11	Submits requirements for Philhealth Claims	Checks requirements		5 minutes	Nadine Ardiente Amy Metante Lilith Pinote		PMRF forms Live Birth Certificate
12		Process documents for Philhealth Claim by Philhealth Navigator		1-2 days	Nadine Ardiente Amy Metante Lilith Pinote		PMRF forms Live Birth Certificate
13		Submits claim documents to Philhealth		5 minutes	Nadine Ardiente Amy Metante Lilith Pinote		PMRF forms Live Birth Certificate

CHO Animal Bite and Treatment Center (ABTC)

Frontline Service:			CHO Animal Bite and Treatment Center (ABTC)
Schedule of Availability of Service:			Monday & Thursday 8:00 am – 12:00 Noon 1:00 pm – 5:00 pm
Who May Avail of the Service:			Bitten by Dog and Cat
Maximum Time to Complete the Process:			1 hour per patient
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Patients bitten by animals comes for vaccination	Assesses case by category (demographic data, history of biting animal, patient history and immunization history)		10 minutes	Dr. Norberto P. Oja Dr. Jerome B. Profetana ABTC Staff	NONE	Consultation form
2		Informs the patient to come back on the scheduled date of vaccination				NONE
3	Comes back for vaccination	Conducts rabies immunization to the patient		10 minutes	ABTC Staff	NONE	Consultation form
4		For PhilHealth members, collects the necessary data		10 minutes	ABTC Staff	NONE	PMRF Philhealth forms (CF1 & CF2)
5		Provides bite treatment management based on category: a) Category I b) Category II c) Category III		5 minutes	Wayne P. Gunhuran, RN Kristine Shayne Castos, RN Marie Nina Dumaging, RN	NONE	Consultation form Anti-Rabies Vaccine Rabies Immunoglobulin
6		Gives Post Exposure Prophylaxis Treatment Card		1 minute	ABTC Staff	NONE	Post Exposure Prophylaxis Treatment Card

Baybay City Medical Diagnostic and Dialysis Center

Frontline Service:			Baybay City Medical Diagnostic and Dialysis Center
Schedule of Availability of Service:			Monday – Saturday 7:00 am – 8:00 pm
Who May Avail of the Service:			Patient with Renal Disease
Maximum Time to Complete the Process:			4 hours per patient
Amount of Fees to be Paid:			PhilHealth Rates
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Proceed to Information Desk	Get Priority Number Assesses case by category (demographic data, patient history)		5 minutes	Renal Nurse BCMDDC Staff		Consultation form
2	Proceed to Nephrologist Consultation Room	Nephrologist conducts assessment and gives dialysis orders		10 minutes	Dr. Rodrigo Capahi		Referral/Transfer Letter, Laboratory results, Hepatitis Profile
3	Proceed to Nurse Station	Dialysis staff conducts patient orientation and gives requirements for admission to the dialysis center		5 minutes	Renal Nurse BCMDDC Staff		Consultation form
4	Nurse Station	Dialysis staff informs patient of dialysis schedule, duration, and scheduling policies & guidelines		1 minute	Renal Nurse BCMDDC Staff		PMRF Philhealth forms (CF1 & CF2) PWD/SC ID
5	Patient/patient’s relative signs informed consent and accomplishes information sheet.	Dialysis staff records the patient in the renal registry logbook, and assigns permanent patient number		5 minutes	Renal Nurse BCMDDC Staff		Consent to Treatment Form Information Sheet
6	Hemodialysis Treatment Ward	Doctor conducts pre-dialysis assessment and gives orders		1 minute	Dr. Rodrigo Capahi Dr. Norberto P. Oja Dr. Jerome B. Profetana		Laboratory Results Previous Treatment Records Vital Signs
7	Patient’s relative settles bill at the Cashier	Issue Official Receipt		1 minute	Millete Sese		Dialysis Treatment Statement of Payment
8	Hemodialysis Treatment Ward	Dialysis staff conducts pre-dialysis assessment and prepares machine		2 minutes	Renal Nurse BCMDDC Staff		Treatment Chart Doctors Orders
9	Hemodialysis commences	Dialysis staff monitors vital signs and observes for signs of complication/s		4 hours	Renal Nurse BCMDDC Staff		Nurses Treatment Notes
10	End of treatment	Dialysis staff conducts post-dialysis assessment		5 minutes	Dr. Jerome B. Profetana Renal Nurse BCMDDC Staff		Nurses Treatment Notes

City Epidemiology Surveillance Unit (CESU)Reporting of Cases from CHO OPD

Frontline Service:			City Epidemiology Surveillance Unit (CESU)Reporting of Cases from CHO OPD
Schedule of Availability of Service:			Monday & Thursday 8:00 am – 12:00 Noon 1:00 pm – 5:00 pm
Who May Avail of the Service:			General Public
Maximum Time to Complete the Process:			2-3 hours
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	The Provincial Epidemiology Surveillance Unit (PESU) requires weekly report of cases					NONE
2		OPD in-charge informs the CESU staff for suspected cases from daily consultation.		1 minute	CHO OPD Staff	NONE	Patient’s chart
3		CESU gathers the necessary info (demographic data and clinical assessment). If client is a suspect for any of the reportable diseases, conducts further investigation		10 minutes	CESU Staff	NONE	PIDSR reporting form Patient’s laboratory result if available
4		Investigates other cases in the community if present.		2-3 hours	CESU Staff Midwife in charge BHW	NONE	PIDSR reporting form
5		Conducts health education on the specific diseases (same day as investigation).		1 hour	CESU Staff Midwife in charge	NONE	IEC materials
6		Encodes data gathered for the current morbidity week.		2 hours	Kristine Shayne Castos, RN Wayne P. Gunhuran, RN	NONE	PIDSR reporting form PIDSR Software
7		Submits report to PESU every Wednesday via e-mail.		30 minutes	Kristine Shayne Castos, RN	NONE	PIDSR reporting form PIDSR Software
8	Gives feedback on the case updates to CHO, RSI, WLPH and other personnel involved.			5 minutes	CESU Staff	NONE	PIDSR reporting form

Reporting of Cases from Community

Frontline Service:			Reporting of Cases from Community
Schedule of Availability of Service:			Monday – Sunday 24 Hours
Who May Avail of the Service:			General Public
Maximum Time to Complete the Process:			2-3 hours
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	The BHW, midwife or residents of a particular barangay reports on possible cases verbally or thru text.			1 minute	BHW, midwife or resident	NONE
2		Investigates on reported cases from the community, gathers data (demographic data and clinical assessment). If client is a suspect for any of the reportable diseases, conducts further investigation		2-3 hours	CESU Staff Midwife in charge BHW	NONE	PIDSR reporting form Patient’s laboratory result if available
3		Conducts health education on the specific diseases (same day as investigation).		1 hour	CESU Staff Midwife in charge	NONE	IEC materials
4		Encodes of data gathered for the current morbidity week.		2 hours	Kristine Shayne Castos, RN Wayne P. Gunhuran, RN	NONE	PIDSR reporting form PIDSR Software
5		Submits of report to PESU every Wednesday via e-mail.		30 minutes	Kristine Shayne Castos, RN	NONE	PIDSR reporting form PIDSR Software
6	CESU gives feedback on the reported cases to CHO, RSI, WLPH and to the other personnel involved.			5 minutes	CESU Staff	NONE	PIDSR reporting form

Reporting of Cases from Hospitals

Frontline Service:			Reporting of Cases from Hospitals
Schedule of Availability of Service:			Monday – Sunday 24 Hours
Who May Avail of the Service:			General Public
Maximum Time to Complete the Process:			2-3 hours
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	WLPH WLPH RSI or the Baybay Doctor’s Hospital submits report on reportable cases whether these are admitted or already discharged patients.			5 minutes	Mr. Romeo Yap BDH Staff	NONE	Record of reportable cases form Patient’s Chart
2		Gathers data (demographic data and clinical assessment) from WLPH if admitted and to residence if discharged. If client is a suspect for any of the reportable diseases, conducts further investigation		30 minutes	CESU Staff	NONE	Patient’s Chart PIDSR reporting form Patient’s laboratory result if available
3		Investigates other cases in the community if present.		2-3 hours	CESU Staff BHW	NONE	PIDSR reporting form
4		Conducts health education on the specific diseases (same day as investigation).		1 hour	CESU Staff	NONE	IEC materials
5		Encodes data gathered for the current morbidity week.		2 hours	Kristine Shayne Castos, RN Wayne P. Gunhuran, RN	NONE	PIDSR reporting form PIDSR Software
6		Submits report to PESU every Wednesday via e-mail.		30 minutes	Kristine Shayne Castos, RN	NONE	PIDSR reporting form PIDSR Software
7	PESU gives feedback on the reported cases to CHO, RSI, WLPH, BDH and other personnel involved			5 minutes	CESU Staff	NONE	PIDSR reporting form

Public Health Preventive and Promotional Services

Frontline Service:			Public Health Preventive and Promotional Services
Schedule of Availability of Service:			Monday – Sunday 24 Hours
Who May Avail of the Service:			General Public
Maximum Time to Complete the Process:			2-3 hours
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Client under CHO area of jurisdiction requests for a seminar on any of the following: a.) Control of Preventable Infectious Diseases b.) Control of Vaccine Preventable Diseases c.) Promotion of Healthy Lifestyle d.) Maternal and Child Health Care					NONE
2		The Technical Management on Program Preventive, Implementation, Monitoring, Guidance and Advocacy decides on the date of the conduct of the activity		5 minutes	City Health Officer and Staff	NONE	Letter Request
3	Prepares the venue, sound system, and invites the participants					NONE	Date committed by the speakers
4		Conducts the seminar requested by the client		Depends on the discussion	City Health Officer and Staff	NONE	Approved Travel Order IEC materials needed

Issuance of Health Certificate Card for Food Operator and Food Handler

Frontline Service:			Issuance of Health Certificate Card for Food Operator and Food Handler
Schedule of Availability of Service:			Monday – Sunday 24 Hours
Who May Avail of the Service:			General Public
Maximum Time to Complete the Process:			2-3 hours
Amount of Fees to be Paid:			P40.00 for stool exam fee
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Proceeds to the Staff-in-charge for the processing issuance of Health Certificate Card	Interviews the client and gives him/her the list of requirements		2 minutes	Ms. R. Lingaolingao	NONE	Copy of the latest Business Permit, Agency/Employer’s ID, Laboratory Results (if any)
2	Proceeds to the Laboratory and asks for specimen container	Provides specimen container		1 minute	Laboratory Staff	NONE	Requisition Slip for Laboratory Exam
3	Proceeds to the cashier for payment of stool examination fee	Issues official receipt of payment		2 minutes	Aileen Rola Mary Jane Kaayuhan	P40.00 for stool exam fee
4	Submits the required stool specimen and waits for the release of the result	Conducts laboratory analysis		30 minutes	Medical Technician	NONE	Official receipt of the payment for stool exam
5	Goes back to the in-charge for the issuance of the card	Records/validates and encodes laboratory results, issues Health Certificate Card and recommends approval by the physician		Minimum of 3 minutes	Ms. R. Lingaolingao	NONE	Stool exam. Result, Laboratory fee O.R., 1 pc. Latest 1×1 ID picture 1pc. Documentary Stamp Latest PhilHealth ID
6	Proceeds to the Physician for the approval of the Health Certificate (HC) Card	Approves and signs the Health Certificate Card		Minimum of 3 minutes	Physician-on-duty	NONE	Duly accomplished Health Certificate Card, laboratory results, Official Receipt. of the payment for the laboratory procedure
7	Proceeds to the Staff-in-charge for the processing issuance of the card	Interviews the client and gives him/her the list of requirements				NONE

Issuance of Health Certificate Card for Non-Food Operator and Food Handler (Green Card)

Frontline Service:			Issuance of Health Certificate Card for Non-Food Operator and Food Handler (Green Card)
Schedule of Availability of Service:			Monday – Sunday 24 Hours
Who May Avail of the Service:			General Public
Maximum Time to Complete the Process:			1- hour
Amount of Fees to be Paid:			P25.00 for physical exam fee
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Proceeds to the Staff-in-charge for the processing issuance of Health Certificate Card	Interviews the client and gives him/her the list of requirements		2 minutes	Ms. R. Lingaolingao	NONE	Copy of the latest Business Permit, Agency/Employer’s ID, Laboratory Results (if any)
2	Proceeds to the cashier for payment of physical examination fee	Issues official receipt		2 minutes	Aileen Rola Mary Jane Kaayuhan	P25.00 for physical exam fee
3	Proceeds to the Physician for Physical Examination	Physician conducts physical exam and recommends laboratory procedure (if ever necessary) *		Minimum of 5 minutes	Physician on duty	NONE	O.R. of payment for physical exam
4	Goes back to the in-charge for the issuance of the Health Certificate Card	Issues Health Certificate Card for signature by the physician		Minimum of 5 minutes	Ms. R. Lingaolingao	NONE	Physical Exam. Result, Physical Exam fee O.R., 1 pc. Latest 1×1 ID picture 1pc. Documentary Stamp
5	Proceeds to the Physician for approval of the Health Certificate Card	Approves and signs the Health Certificate Card		Minimum of 3 minutes	Physician on duty	NONE	Duly accomplished Health Certificate Card, Official Receipt. of the payment for laboratory procedures and lab results (if ever necessary)
* If the Physician recommends any lab procedure, the client must pay for the procedure and undergo the same before he/she is issued a Health Certificate Card for signature by the Physician

Issuance of Health Certificate Card (Pink Card)

Frontline Service:			Issuance of Health Certificate Card (Pink Card)
Schedule of Availability of Service:			Monday – Sunday 24 Hours
Who May Avail of the Service:			Female Client
Maximum Time to Complete the Process:			1 hour
Amount of Fees to be Paid:			P200.00 for pap smear fee
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Proceeds to the Staff-in-charge at the Social Hygiene Clinic for assessment	Interviews the client and takes vital signs		2 minutes	Roxanne Maia Corpuz, RN	NONE	Latest Pink Card (if any)
2	Proceeds to the Physician for Physical Medical Exam	Physician conducts Physical/ Medical Exam and recommends for compulsory pap smear procedure		Minimum of 5 minutes	Physician-on-duty	NONE	Latest Pink Card (if any)
3	Proceeds to the cashier for payment of pap smear fee	Issues official receipt of payment		Minimum of 3 minutes	Aileen Rola Mary Jane Kaayuhan	P200.00 for pap smear fee
4	Goes back to the staff-in-charge of the Social Hygiene Clinic	Collects pap smear specimen, records & sends specimen to the pathologist for validation and advises the client to get the results after 2 weeks		Minimum of 3 minutes	Sarah Jane Gabieta, RMT	NONE	Official receipt of the payment for the pap smear fee
5	After 2 weeks, goes back to the social hygiene clinic to get the results of the pap smear and the Health Certificate Card (Pink Card)	Releases the validated pap smear result and issues the Health Certificate Card for approval by the Physician		Minimum of 3 minutes	Sarah Jane Gabieta RMT and the Physician-on-duty	NONE	Pap smear Fee OR, 1 pc. Lates 1×1 ID Picture 1 Documentary Stamp
6	Proceeds to the Physician for the approval of the HC Card	The Physician signs the HC Card (Pink Card)		Minimum of 3 minutes	Physician-on-duty	NONE	Duly accomplished Health Certificate Card, Pap Smear result

Processing/Issuance of Sanitary Permit to Operate for Old Business Establishments

Frontline Service:			Processing/Issuance of Sanitary Permit to Operate for Old Business Establishments
Schedule of Availability of Service:			Monday – Sunday 24 Hours
Who May Avail of the Service:			Establishment’s Owner
Maximum Time to Complete the Process:			1- hour
Amount of Fees to be Paid:			Php150.00
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	The operator presents the business permit application to the staff in charge	Reviews the application form, encodes data, issues and recommends the approval of the sanitary permit to operate		2 minutes	Sanitation Inspector/ Sanitation Staff	OR for inspection fee (P100.00) and permit fee (P50.00)	– Sanitary permit to operate form – Copy of the previous sanitary permit to operate – OR for inspection fee (P100.00) and permit fee (P50.00) – Health Certificate Card of the operator/personnel
2	Proceeds to the physician’s office for the approval of the permit	Approves and signs the sanitary permit to operate		2 minutes	Physician on duty	NONE	– Duly accomplished sanitary permit to operate – Latest report of inspection conducted (if any)

Processing/Issuance of Sanitary Permit to Operate for new Business Establishments

Frontline Service:			Processing/Issuance of Sanitary Permit to Operate for new Business Establishments
Schedule of Availability of Service:			Monday – Sunday 24 Hours
Who May Avail of the Service:			Establishment’s Owner
Maximum Time to Complete the Process:			2-3 days
Amount of Fees to be Paid:			Php100.00 for inspection fee Php50.00 for permit fee
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	The operator presents the business permit application to the staff in charge	Reviews the application form, encodes data, gives the applicant the list of sanitary requirements and recommends to the City Health Officer to issue a Mission Order to conduct ocular inspection of the newly-opened business establishment		Within 48 hours	Sanitation Inspector/ Sanitation Staff		– Copy of business permit application with required documents – Official receipt of payment P100.00 inspection fee and P50.00 for permit fee – Stool examination – Physical examination – 1 pc. 1×1 ID picture – 1 pc. Documentary Stamp – Health Certificate Card – Copies of other pertinent requirements if applicable such as: Brgy. Resolution interposing no objection of the project – DENR Environmental Compliance Certificate or Certificate of Non-Coverage – Certification from CE and CPDO on compliance of the building code and zoning ordinance respectively – SP Resolution interposing no objection of the project and approval of the LCE
2	After 48 hours, goes back to the staff-in-charge for the issuance of Sanitary Permit to Operate	Issues and recommends the approval of Sanitary Permit to Operate		Minimum of 5 minutes	Sanitation Inspector/ Sanitation Staff		– Duly accomplished Sanitary Permit to Operate Form
3	Proceeds to the City Health Officer for the approval of sanitary permit to operate	Approves and signs the sanitary permit to operate		Minimum of 2 minutes	Physician on duty		– Official report of the ocular inspection conducted – Health certificate card issued – Accomplished Sanitary Permit to Operate

Processing/Issuance of Exhumation, Transport/Transfer of Cadaver/Remains

Frontline Service:			Processing/Issuance of Exhumation, Transport/Transfer of Cadaver/Remains
Schedule of Availability of Service:			Monday – Sunday 24 Hours
Who May Avail of the Service:			General Public
Maximum Time to Complete the Process:			5 minutes
Amount of Fees to be Paid:			P50.00 per head
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Presents Death Certificate of cadaver/remains to be exhumed/disinterred, transferred/ transported, and or Certification of Death Registration from the LCR to the staff-in-charge	Reviews the		2 minutes	Sanitation Inspector/ Sanitation Staff	NONE	Death Certificate of the cadaver/remains to be exhumed/disinterred, transferred/transported, and or Certification of Death Registration from the LCR
2	Proceeds to the cashier for payment of Exhumation, Transfer/Transport Permit	Issues official receipt of payment		2 minutes	Delmer C. Loreto	P50.00 per head	P50.00 per head for the cadaver/remains to be exhumed transferred and or transported
3	Goes back to the staff-in-charge for the issuance of exhumation. Transfer/Transport Permit	Issues permit for exhumation, transfer, transport of cadaver, remains for approval by the physician		5 minutes	Sanitation Inspector/ Sanitation Staff	NONE	Exhumation, Transfer/Transport of cadaver/remains permit form, official receipt of payment
4		Orients the requesting party for the appropriate conduct and safety procedure during examination/transport of cadaver/remains				NONE
5	Proceeds to the Physician for approval of permit	Approved & signs the permit		2 minutes	Physician-on-duty	NONE	Duly accomplished exhumation, transfer/transport permit, official receipt of payment

Death Certificate for Review by the Rural Health Physician

Frontline Service:			Death Certificate for Review by the Rural Health Physician
Schedule of Availability of Service:			Monday – Sunday 24 Hours
Who May Avail of the Service:			General Public
Maximum Time to Complete the Process:			5 minutes
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	The next of kin personally brings the Death Certificate or LCR form no. 103 for review by the RHP to the Sanitation Inspector	Interviews the client and reviews the correctness of the data entered in LCR form No. 103		Minimum of 3 minutes	Sanitation Inspector/ Sanitation Staff	NONE	Death Certificate or LCR form no. 103 duly signed by the attending physician, Death Certificate or lCR form no. 103 filled up by the funeral service together with request to embalm
2	Proceeds to the physician for review of the death certificate or LCR form no. 103	Reviews and approves the correctness of the cause of death by the physician		Minimum of 2 minutes	Physician-on-duty	NONE	Duly accomplished death certificate or LCR form no. 103
3	Goes back to the sanitation inspector	Records/encodes the Death Certificate duly reviewed and approved by the physician		Minimum of 2 minutes	Sanitation Inspector/ Sanitation Staff	NONE	Reviewed/approved death certificate or LCR form no. 103

Issuance of Medical Certificate

Frontline Service:			Issuance of Medical Certificate
Schedule of Availability of Service:			Monday – Sunday 24 Hours
Who May Avail of the Service:			General Public
Maximum Time to Complete the Process:			5 minutes
Amount of Fees to be Paid:			P25.00 for medical certificate fees
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Proceeds to the information section	Provides priority number permanent patient information record if applicable		2 minutes	Staff-on-duty	NONE	Laboratory results (if any)
2	Proceeds to the cashier for payment of medical certificate fee	Issues official receipt for the payment		2 minutes	Aileen Rola Mary Jane Kaayuhan	P25.00	P25.00 for medical certificate fees
3	Proceeds to the waiting area until his/her priority number is called					NONE	Priority number
4	Proceeds to the physician for medical examination	The physician issues medical certificate		Minimum of 5 minutes	Physician-on-duty	NONE	Official receipt of payment of P50.00 for medical certificate fee, letter of request from the PNP for medico-legal cases, laboratory results

Mental Health Program

Frontline Service:			Mental Health Program
Schedule of Availability of Service:			Monday-Friday (8:00AM-12:0NN, 1:00PM-5:00PM)
Who May Avail of the Service:			Person with Mental Illness
Maximum Time to Complete the Process:			45 minutes/patient
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Mentally ill patients enrolled in the program	Take the vital signs: BP, HR, RR, Temperature		4 minutes per patient	Irene Joy Rebucas, RN (MHP Coordinator)	NONE	NONE
2		Old Patients/Follow-Ups: · Reassess patient’s mental health conditions and need · Give psychosocial intervention · Scheduled Home visitation		30 minutes	Irene Joy Rebucas, RN (MHP Coordinator)	NONE	· Referral Form · Assessment Form · MH patient card
		Newly enrolled patients: · Assess patient’s mental health condition and needs · Schedule patient for home visitation · Ask for a referral form if patient was referred from a psychiatric facility or from a psychiatrist · For those patients who have not been consulted by a psychiatrist, after patient for psychiatric evaluation
3		Show patients assessment form to the medical consultant and secure medical prescription		5 minutes per patient	Norberto P. Oja, MD Jerome B. Profetana, MD Evelyn Guinocor, MD	NONE	· Assessment Form
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
4	Patients with IM medications: Proceed to the program coordinator Patients with oral medications: Proceed to the pharmacy	· Get the doctor’s prescription and writes on the MH patients’ card and Inject IM medications · Get the doctor’s prescription and MH patient card, writes on the medicine’s logbook and MH patient card and quantity to be dispensed		5 minutes per patient	Irene Joy Rebucas, RN (MHP Coordinator) Ellen Grace Mantua (Pharmacist) Pharmacy Staff	NONE	· Assessment Form · MH patient card · Doctor’s prescription
5	Signs in the Logbook	Dispense the drug		1 minute per patient	Pharmacy Staff	NONE	NONE

Maintenance Medication (PHILPEN)

Frontline Service:			Maintenance Medication (PHILPEN)
Schedule of Availability of Service:			Monday-Friday (8:00AM-12:0NN, 1:00PM-5:00PM)
Who May Avail of the Service:			General Public/PHILPEN Enrolled Patient
Maximum Time to Complete the Process:			15 minutes per patient
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	PHILPEN Enrolled Patient (Philhealth or Non-Philhealth Proceed to the Program Coordinator)	Coordinator will take vital signs: BP, HR, RR and FBS/RBS		At most 5 minutes per patient	Program Coordinator Roxanne Mia Corpus, RN	NONE	NONE
2	Give PHILPEN Index Card/Referral Form	Old Patient/Follow-Ups Ask for the PHILPEN Index Card Newly Enrolled Patient Ask for the Referral Form Coming from the Rhms or Ndps		At most 2 minutes per patient	Roxanne Mia Corpus, RN	NONE	PHILPEN Index Card and Referral Form
3	Wait Until His/Her Name is called by the program coordinator	Show patients PHILPEN Index Card to the medical consultant and secure medical prescription		At most 1 minute per patient	Norberto P. Oja, MD Jerome B. Profetana, MD Michael Ceniza, MD Evelyn Guinocor, MD John Padrigano, MD	NONE	PHILPEN Index Card/Diagnostics Results If Any
4	Proceed to the Pharmacy	Get the Doctor’s Prescription and Ask for the PHILPEN Index Card, writes on the Logbook the medicines and quality to be dispensed		At most 5 minutes per patient	Ms. Ellen Grace U. Mantua Pharmacy Staff	NONE	PHILPEN Index Card Doctor’s Prescription
5	Signs the Logbook	Dispensed the drug		At most 2 minutes per patient	Pharmacy Staff	NONE	NONE

Drug Abuse Rehabilitation – Day Time Therapeutic Community Center, Bahay Silangan

Frontline Service:			Drug Abuse Rehabilitation – Day Time Therapeutic Community Center, Bahay Silangan
Schedule of Availability of Service:			Monday-Friday (8:00AM-12:0NN, 1:00PM-5:00PM)
Who May Avail of the Service:			General Public/Person Who Use Drugs
Maximum Time to Complete the Process:			15 minutes per patient
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Person Who Uses Drugs	Coordinator will accomplish intake Form Classify Risk using ASSIST		At most 15 minutes per patient	Program Coordinator Rosendo Chiong III, RN Wilbert Taniza	NONE	Referral from Barangay or from Legal court
2	For Low-Risk Screening of PWUDs	GENERAL INTERVENTIONS Individual & Family Program Community Care/Intervention Health/Psycho-education Brief Intervention		At most 1-month session per patient	Barangay Drug Abuse Counsel	NONE	Drug Dependency Examination
3	For Mild Severity Screening of PWUDs	COMMUNITY BASED DRUG REHABILITATION PROGRAM Case Management Psychoeducation/Advocacy Brief Intervention Counseling Relapse prevention		At most 3 months per patient	Norberto P. Oja, MD Manuel Icon Donaire, PhD DTC Staff	NONE	Drug Dependency Exam
4	For Moderate Severity Screening of PWUDs	HEALTH FACILITY-BASED REHABILITATION (DTC) MHGap interventions Early Recovery Skills MIOP Relapse Prevention		At most 3 months per patient	Norberto P. Oja, MD Manuel Icon Donaire, PhD DTC Staff	NONE	Drug Dependency Exam
5	For Severe Severity Screening of PWUDs	INPATIENT TREATMENT & REHAB Detoxification, Residential Care Drug Treatment & Rehab		At most 6 months to 1 year per patient	SALAG/Regional Treatment and Rehab Center		Drug Dependency Exam Referral Form
6	For Court Referred Plea Bargainer	BAHAY SILANGAN INPATIENT TREATMENT & REHAB Residential Care Drug Treatment & Rehab SUBI Module		At most 3 months per patient	Norberto P. Oja, MD Manuel Icon Donaire, PhD DTC Staff	NONE	Court Referral

DRRM-H OPCEN FOR EID (Disaster Risk Reduction Management in Health for Emerging Infectious Disease)

Frontline Service:			DRRM-H OPCEN FOR EID (Disaster Risk Reduction Management in Health for Emerging Infectious Disease)
Schedule of Availability of Service:			Monday-Sunday (24 hours During Pandemic or Epidemic)
Who May Avail of the Service:			General Public/Person Who Use Drugs
Maximum Time to Complete the Process:			15 minutes per patient
Amount of Fees to be Paid:			NONE
Procedure to Avail of the Service:
STEP	WHAT TO DO			DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)	PERSON/S IN CHARGE	FEES	REQUIREMENTS
	APPLICANT/ CLIENT	SERVICE PROVIDER
1	Person Under Monitoring Person Under Investigation	CHO Nurses do assessment and will accomplish Case Investigation Form (CIF) Classify Risk using Algorithm

City Health Office (CHO)

City Health Office (CHO)

Dr. Norberto P. Oja, M.D.,MHA

Mission

Vision

Services Offered