City Health Office (CHO)

City Health Office (CHO)

Dr. Norberto P. Oja, M.D.,MHA

City Health Officer II

Mission

City Health Office exists to provide:

  1. Compassionate and holistic preventive health care to its patients;
  2. Prompt and competent services to other clients;
  3. Excellent training for health and related discipline; and
  4. Efficient and effective linkages with external stakeholders.

It also provides for its staff and personnel:

  1. Opportunities for professional development;
  2. Equitable incentives and benefits; and
  3. Adequate and appropriate tools and equipment to maximize their knowledge and skills.

Vision

City Health Office will be a highly admired Field Health Service Provider, offering the latest Diagnostic Laboratory, Specialized Care in Kidney Diseases and in Maternal and Child Health, manned by a Dedicated Health Personnel for a comprehensive, preventive and curative services for the City of Baybay and the geographically contagious areas.

Services Offered

Frontline Service:

Medical Consultation

Schedule of Availability of Service:

Monday – Friday 8:00 am – 12:00 Noon 1:00 pm – 5:00 pm

Who May Avail of the Service:

General Public

Maximum Time to Complete the Process:

15 minutes per patient

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

 

1

Patient (PhilHealth or Non-PhilHealth Member proceed to the Information Personnel and ask for a priority number.

A staff would take the Vital Signs For Adults: BP, HR, PR, Temperature For Children:

Temperature, Weight, HR, PR and secure of Patient’s Information Record (PIR) prior to proceeding for consultation.

At most 10 minutes/

Patient

Nurses-on-duty Nursing Aides-on-duty

NONE

NONE

2

 

Gives the patient his/her Patient’s Information Record (PIR) and priority number

At most 1 minute/

Patient

 

NONE

 

3

Waits until his/her priority number is called

 

 

 

NONE

Priority Number

4

Proceeds to the consultation room

Conducts medical consultation with the patient and issue prescription, if necessary

At least 10 minutes/

Patient

Dr. Norberto P. Oja Dr. Jerome B. Profetana Dr. Michael Ceniza Dr. Evelyn Guinocor

Dr. John Padrigano

NONE

Record number, Laboratory/Diagnostic results if any

5

Proceeds to the pharmacy

Gets the doctor’s prescription, writes on the logbook the medicines and quantity to be dispensed

At most 2 minutes/

Patient

Ms. Ellen Grace U. Mantua Pharmacy Staff

NONE

For PhilHealth Members: Latest PhilHealth ID & Doctor’s prescription

For Non-PhilHealth Members: Doctor’s prescription

6

Signs the logbook

Dispenses the drugs

At most 1 minute/patient

Pharmacy Staff

NONE

None

Frontline Service:

Diagnostic Services (Ultrasound, X-Ray, Laboratory, ECG Procedures)

Schedule of Availability of Service:

Monday – Friday 7:30 am to 4:00 pm

Who May Avail of the Service:

General Public

Maximum Time to Complete the Process:

1 hour

Amount of Fees to be Paid:

Posted Rate Per Examination

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

 

1

Presents the Physician/ Doctor’s Request at the information section

Leads the patient to the cashier for payment of the particular diagnostic procedure indicated on the doctor’s requisition slip

2 minutes

Laboratory Staff-on duty

 

Physician/Doctor’s Requisition Slip

2

Pays the required amount to the cashier

Issues official receipt

2 minutes

Millete Sese

 

Latest PhilHealth ID (if PhilHealth Member)

3

Presents official receipt of payment and the requisition slip to the diagnostic service provider

Conducts medical diagnostic procedures and advices the patient of the schedule of the release of results

Minimum of 10 minutes

Laboratory staff-on-duty

 

Official receipt of payment for requisition slip

4

Returns to the CHO to get his/her Laboratory results and proceeds to the waiting area

Releases the Laboratory Results

At most 1 minute

Laboratory Staff on duty

 

None

5

Proceeds to the Physician

Reads/interprets the results of the diagnostic service rendered and advises the patient on what to do and issues prescription, if necessary

At least 10 minutes

Dr. Norberto P. Oja Dr. Jerome B. Profetana Dr. Michael Ceniza Dr. Evelyn Guinocor

Dr. John Padrigano

 

Official result of the diagnostic service rendered

Frontline Service:

Oral Health Services

Schedule of Availability of Service:

Monday – Friday 8:00 am – 12:00 Noon 1:00 pm – 5:00 pm

Who May Avail of the Service:

General Public

Maximum Time to Complete the Process:

30 minutes per patient

Amount of Fees to be Paid:

Posted Rate Per Examination

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

 

1

Goes to the dental section for the priority number and patient’s dental record

Gives priority number and the patient’s dental record, if any

Minimum of 10 minutes

Diesebel Patolilic

Dental Aide

 

Patient’s dental records

2

Proceeds to the waiting area and wait until his/her priority number is called

 

 

NONE

 

Priority number

3

Proceeds to the Dental Section

Conducts dental consultation, tooth extraction, filling, prophylaxis and other dental procedures, and issue dental prescriptions

Minimum of 10 minutes

Dr. Blizel Jayne B. Dejadena

 

NONE

4

Pays for the particular dental procedure performed

Issues receipt of payment for the dental procedure

2 minutes

Aileen Rola,

 

 

Official receipt of payment

5

Proceeds to the pharmacy

Gives medicines to the client

 

Pharmacy Staff

 

Medical prescription from the Dentist

Frontline Service:

TB Integrated DOTS Center

Schedule of Availability of Service:

Monday – Friday 8:00 am – 12:00 Noon 1:00 pm – 5:00 pm

Who May Avail of the Service:

General Public

Maximum Time to Complete the Process:

15 minutes per patient

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

 

1

Patient comes for Direct Gene Expert Sputum Smear Microscopy (PhilHealth or Non-PhilHealth Member

Interviews the patient

Minimum of 5 minutes

Analiza Bianca Mercado, RN Letecia Baguhin, RHM

 

NONE

Doctor’s referral slips Latest PhilHealth ID

2

Goes to the sputum collection section

Instructs the patient on the proper collection of sputum, and gives sputum the container with proper instruction

As soon as the patient cough out phlegm (1-2 hour)

TB DOTS Staff

NONE

NONE

3

 

 Collects the 1st on-the-spot sputum collection and collects the 2nd on-the-spot specimen after 1 hour

 

Sarah Jane Gabieta, RMT

Annaliza Barrera 

NONE

Sputum Samples

4

Turnovers the sputum contained to the TB DOTS Staff

Advices the client to come back after 2 days for the results

 

TB DOTS Staff

NONE

 

5

 

Performs Gene Xpert smearing of specimen

30 minutes

TB DOTS Staff

NONE

Sputum Samples

6

 

Gene Xpert Machine

4 hours

TB DOTS Med. Tech.

NONE

Sputum Samples

7

After 2 working days, claims the results at the TB iDOTS Center

Releases Gene Xpert results

3 minutes

TB DOTS Staff

NONE

Official Receipt of payment, if applicable

8

Proceeds to the Doctor for the official interpretation of the results

Interprets results

Minimum of 5 minutes

Dr. Norberto P. Oja

Dr. Jerome B. Profetana Referring Public-Private Physicians

NONE

Official NTP laboratory results

Frontline Service:

CHO Birthing (Maternal Care Package) Units

Schedule of Availability of Service:

Monday – Sunday 24 Hours

Who May Avail of the Service:

Pregnant Mothers

Maximum Time to Complete the Process:

4 hours per patient

Amount of Fees to be Paid:

Phil health Rate

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

 

1

Proceeds to the Nurse & Nursing Aide-on-duty at the Specific Birthing Unit of Baybay CHO (PhilHealth or Non-PhilHealth Member)

Facilitates the admission, fill-up forms, takes vital signs, and leads the patient to the labor room

10 minutes

Nurse-on-duty Nursing Aide-on-duty

 

Home Base Maternal Record (HBMR) Latest PhilHealth ID

2

Proceeds to the Delivery Room

Conducts internal examination

10 minutes

Midwife-on-duty Dr. Norberto P. Oja

Dr. Jerome B. Profetana

 

Patient’s chart Prenatal Card

3

Proceeds to the Labor Room

Performs labor watch, monitors abdominal contraction for interval and duration, monitors cervical dilation, and assists the patient to the delivery room (for any abnormality in assessment, refer to Hospital)

Until ready for delivery care and management (for abnormality, refer immediately)

Florita M. Barit

Midwife-on-duty

 

Patient’s chart

4

Proceeds to the Delivery Room

Performs delivery care and management proper.

30 minutes (for abnormality, refer immediately)

Midwife-on-duty Dr. Norberto P. Oja

Dr. Jerome B. Profetana

 

Patient’s Chart (for Non Philhealth Members, Php 2500 for primigravida; Php 1500 for multigravida)

5

 

Performs newborn care and management, and assists the patient to the recovery room (for any complications/abnormalities, refer to Hospital)

 

Nurse-on-duty Nursing Aide-on-duty

 

 

6

Proceeds to the Recovery Room

Monitors BP and vaginal discharges; Monitors V/S of Newborn

24 hours

Midwife-on-duty

 

Patient’s chart

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

7

 

Conducts Newborn Screening

After 24 hours

Dr. Norberto P. Oja

Dr. Jerome B. Profetana Ma. Luisa Matillano,

RM Ma. Vissa Cano,RM Erlina Bulacan, RM

 

Patient’s chart (for Non Philhealth Members, Php 600 NBS fee)

8

Proceeds to the cashier to pay for the MCP/NBS Package for Non-Philhealth Members

Issues of receipt of payment for MCP/NBS Package before the client is discharged from the CHO Birthing (MCP) Units

5 minutes

Millete Sese

 

Official Receipt of the Payment of MCP/NBS Package

9

 

Instruct Patients for Post-partum follow-up check-up & immunization

10 minutes

Midwife-on-duty

 

Patient’s chart

10

 

Refers to the RHM in Charge

10 minutes

Midwife-on-duty

 

Patient’s chart

11

Submits requirements for Philhealth Claims

Checks requirements

5 minutes

Nadine Ardiente Amy Metante Lilith Pinote

 

PMRF forms Live Birth Certificate

12

 

Process documents for Philhealth Claim by Philhealth Navigator

1-2 days

Nadine Ardiente Amy Metante Lilith Pinote

 

PMRF forms Live Birth Certificate

13

 

Submits claim documents to Philhealth

5 minutes

Nadine Ardiente Amy Metante Lilith Pinote

 

PMRF forms Live Birth Certificate

Frontline Service:

CHO Animal Bite and Treatment Center (ABTC)

Schedule of Availability of Service:

Monday & Thursday 8:00 am – 12:00 Noon 1:00 pm – 5:00 pm

Who May Avail of the Service:

Bitten by Dog and Cat

Maximum Time to Complete the Process:

1 hour per patient

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

 

1

Patients bitten by animals comes for vaccination

Assesses case by category (demographic data, history of biting animal, patient history and immunization history)

10 minutes

Dr. Norberto P. Oja

Dr. Jerome B. Profetana ABTC Staff

NONE

Consultation form

2

 

Informs the patient to come back on the scheduled date of vaccination

 

 

NONE

 

3

Comes back for vaccination

Conducts rabies immunization to the patient

10 minutes

ABTC Staff

NONE

Consultation form

4

 

For PhilHealth members, collects the necessary data

10 minutes

ABTC Staff

NONE

PMRF Philhealth forms (CF1 & CF2)

5

 

Provides bite treatment management based on category: a) Category I b) Category II c) Category III

5 minutes

Wayne P. Gunhuran, RN

Kristine Shayne Castos, RN

Marie Nina Dumaging, RN

NONE

Consultation form Anti-Rabies Vaccine Rabies Immunoglobulin

6

 

Gives Post Exposure Prophylaxis Treatment Card

1 minute

ABTC Staff

NONE

Post Exposure Prophylaxis Treatment Card

Frontline Service:

Baybay City Medical Diagnostic and Dialysis Center

Schedule of Availability of Service:

Monday – Saturday 7:00 am – 8:00 pm

Who May Avail of the Service:

Patient with Renal Disease

Maximum Time to Complete the Process:

4 hours per patient

Amount of Fees to be Paid:

PhilHealth Rates

Procedure to Avail of the Service:

STEP

                                     WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

 

1

Proceed to Information Desk

Get Priority Number

Assesses case by category (demographic data, patient history)

5 minutes

Renal Nurse

BCMDDC Staff

 

Consultation form

2

Proceed to Nephrologist Consultation Room

 Nephrologist conducts assessment and gives dialysis orders

10 minutes 

Dr. Rodrigo Capahi 

 

Referral/Transfer Letter, Laboratory results, Hepatitis Profile 

3

Proceed to Nurse Station

Dialysis staff conducts patient orientation and gives requirements for admission to the dialysis center

5 minutes

Renal Nurse

BCMDDC Staff

 

Consultation form

4

Nurse Station

 Dialysis staff informs patient of dialysis schedule, duration, and scheduling policies & guidelines

1 minute

Renal Nurse

BCMDDC Staff

 

PMRF Philhealth forms (CF1 & CF2) PWD/SC ID

5

Patient/patient’s relative signs informed consent and accomplishes information sheet.

 Dialysis staff records the patient in the renal registry logbook, and assigns permanent patient number

5 minutes

Renal Nurse

BCMDDC Staff

 

Consent to Treatment Form

Information Sheet

6

Hemodialysis Treatment Ward

Doctor conducts pre-dialysis assessment and gives orders

 

1 minute

Dr. Rodrigo Capahi

Dr. Norberto P. Oja

Dr. Jerome B. Profetana 

 

Laboratory Results

Previous Treatment Records

Vital Signs

7

Patient’s relative settles bill at the Cashier

Issue Official Receipt

1 minute

Millete Sese

 

Dialysis Treatment Statement of Payment

8

Hemodialysis Treatment Ward

Dialysis staff conducts pre-dialysis assessment and prepares machine

2 minutes

Renal Nurse

BCMDDC Staff

 

Treatment Chart Doctors Orders

9

Hemodialysis commences

Dialysis staff monitors vital signs and observes for signs of complication/s

4 hours

Renal Nurse

BCMDDC Staff

 

Nurses Treatment Notes

10

End of treatment

 

Dialysis staff conducts post-dialysis assessment

5 minutes

Dr. Jerome B. Profetana

Renal Nurse

BCMDDC Staff

 

Nurses Treatment Notes

Frontline Service:

City Epidemiology Surveillance Unit (CESU)Reporting of Cases from CHO OPD

Schedule of Availability of Service:

Monday & Thursday 8:00 am – 12:00 Noon 1:00 pm – 5:00 pm

Who May Avail of the Service:

General Public

Maximum Time to Complete the Process:

2-3 hours

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

The Provincial Epidemiology Surveillance Unit (PESU) requires weekly report of cases

 

 

 

NONE

 

2

 

OPD in-charge informs the CESU staff for suspected cases from daily consultation.

1 minute

CHO OPD Staff

NONE

Patient’s chart

3

 

CESU gathers the necessary info (demographic data and clinical assessment). If client is a suspect for any of the reportable diseases, conducts further investigation

10 minutes

CESU Staff

NONE

PIDSR reporting form Patient’s laboratory result if available

4

 

Investigates other cases in the community if present.

2-3 hours

CESU Staff Midwife in charge BHW

NONE

PIDSR reporting form

5

 

Conducts health education on the specific diseases (same day as investigation).

1 hour

CESU Staff Midwife in charge

NONE

IEC materials

6

 

Encodes data gathered for the current morbidity week.

2 hours

Kristine Shayne Castos, RN

Wayne P. Gunhuran, RN

NONE

PIDSR reporting form PIDSR Software

7

 

Submits report to PESU every Wednesday via e-mail.

30 minutes

Kristine Shayne Castos, RN

NONE

PIDSR reporting form PIDSR Software

8

Gives feedback on the case updates to CHO, RSI, WLPH and other personnel involved.

 

5 minutes

CESU Staff

NONE

PIDSR reporting form

Frontline Service:

Reporting of Cases from Community

Schedule of Availability of Service:

Monday – Sunday 24 Hours

Who May Avail of the Service:

General Public

Maximum Time to Complete the Process:

2-3 hours

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

The BHW, midwife or residents of a particular barangay reports on possible cases verbally or thru text.

 

1 minute

BHW, midwife or resident

NONE

 

2

 

Investigates on reported cases from the community, gathers data (demographic data and clinical assessment). If client is a suspect for any of the reportable diseases, conducts further investigation

2-3 hours

CESU Staff Midwife in charge BHW

NONE

PIDSR reporting form Patient’s laboratory result if available

3

 

Conducts health education on the specific diseases (same day as investigation).

1 hour

CESU Staff Midwife in charge

NONE

IEC materials

4

 

Encodes of data gathered for the current morbidity week.

2 hours

Kristine Shayne Castos, RN

Wayne P. Gunhuran, RN

NONE

PIDSR reporting form PIDSR Software

5

 

Submits of report to PESU every Wednesday via e-mail.

30 minutes

Kristine Shayne Castos, RN

NONE

PIDSR reporting form PIDSR Software

6

CESU gives feedback on the reported cases to CHO, RSI, WLPH and to the other personnel involved.

 

5 minutes

CESU Staff

NONE

PIDSR reporting form

Frontline Service:

Reporting of Cases from Hospitals

Schedule of Availability of Service:

Monday – Sunday 24 Hours

Who May Avail of the Service:

General Public

Maximum Time to Complete the Process:

2-3 hours

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

WLPH WLPH RSI or the Baybay Doctor’s Hospital submits report on reportable cases whether these are admitted or already discharged patients.

 

5 minutes

Mr. Romeo Yap BDH Staff

NONE

Record of reportable cases form Patient’s Chart

2

 

Gathers data (demographic data and clinical assessment) from WLPH if admitted and to residence if discharged. If client is a suspect for any of the reportable diseases, conducts further investigation

30 minutes

CESU Staff

NONE

Patient’s Chart PIDSR reporting form Patient’s laboratory result if available

3

 

Investigates other cases in the community if present.

2-3 hours

CESU Staff BHW

NONE

PIDSR reporting form

4

 

Conducts health education on the specific diseases (same day as investigation).

1 hour

CESU Staff

NONE

IEC materials

5

 

Encodes data gathered for the current morbidity week.

2 hours

Kristine Shayne Castos, RN

Wayne P. Gunhuran, RN

NONE

PIDSR reporting form PIDSR Software

6

 

Submits report to PESU every Wednesday via e-mail.

30 minutes

Kristine Shayne Castos, RN

NONE

PIDSR reporting form PIDSR Software

7

PESU gives feedback on the reported cases to CHO, RSI, WLPH, BDH and other personnel involved

 

5 minutes

CESU Staff

NONE

PIDSR reporting form

Frontline Service:

Public Health Preventive and Promotional Services

Schedule of Availability of Service:

Monday – Sunday 24 Hours

Who May Avail of the Service:

General Public

Maximum Time to Complete the Process:

2-3 hours

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

Client under CHO area of jurisdiction requests for a seminar on any of the following: a.) Control of Preventable

      Infectious Diseases b.) Control of Vaccine

      Preventable Diseases c.) Promotion of Healthy

     Lifestyle d.) Maternal and Child Health

     Care

 

 

 

NONE

 

2

 

The Technical Management on Program Preventive, Implementation, Monitoring, Guidance and Advocacy decides on the date of the conduct of the activity

5 minutes

City Health Officer and Staff

NONE

Letter Request

3

Prepares the venue, sound system, and invites the participants

 

 

 

NONE

Date committed by the speakers

4

 

Conducts the seminar requested by the client

Depends on the discussion

City Health Officer and Staff

NONE

Approved Travel Order IEC materials needed

Frontline Service:

Issuance of Health Certificate Card for Food Operator and Food Handler

Schedule of Availability of Service:

Monday – Sunday 24 Hours

Who May Avail of the Service:

General Public

Maximum Time to Complete the Process:

2-3 hours

Amount of Fees to be Paid:

P40.00 for stool exam fee

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

Proceeds to the Staff-in-charge for the processing issuance of Health Certificate Card

Interviews the client and gives him/her the list of requirements

2 minutes

Ms. R. Lingaolingao

NONE

Copy of the latest Business Permit, Agency/Employer’s ID, Laboratory Results (if any)

2

Proceeds to the Laboratory and asks for specimen container

Provides specimen container

1 minute

Laboratory Staff

NONE

Requisition Slip for Laboratory Exam

3

Proceeds to the cashier for payment of stool examination fee

Issues official receipt of payment

2 minutes

Aileen Rola

Mary Jane Kaayuhan

P40.00 for stool exam fee

 

4

Submits the required stool specimen and waits for the release of the result

Conducts laboratory analysis

30 minutes

Medical Technician

NONE

Official receipt of the payment for stool exam

5

Goes back to the in-charge for the issuance of the card

Records/validates and encodes laboratory results, issues Health Certificate Card and recommends approval by the physician

Minimum of 3 minutes

Ms. R. Lingaolingao

NONE

Stool exam. Result, Laboratory fee O.R., 1 pc. Latest 1×1 ID picture 1pc. Documentary Stamp Latest PhilHealth ID

6

Proceeds to the Physician for the approval of the Health Certificate (HC) Card

Approves and signs the Health Certificate Card

Minimum of 3 minutes

Physician-on-duty

NONE

Duly accomplished Health Certificate Card, laboratory results, Official Receipt. of the payment for the laboratory procedure

7

Proceeds to the Staff-in-charge for the processing issuance of the card

Interviews the client and gives him/her the list of requirements

 

 

NONE

 

Frontline Service:

Issuance of Health Certificate Card for Non-Food Operator and Food Handler (Green Card)

Schedule of Availability of Service:

Monday – Sunday 24 Hours

Who May Avail of the Service:

General Public

Maximum Time to Complete the Process:

1- hour

Amount of Fees to be Paid:

P25.00 for physical exam fee

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

Proceeds to the Staff-in-charge for the processing issuance of Health Certificate Card

Interviews the client and gives him/her the list of requirements

2 minutes

Ms. R. Lingaolingao

NONE

Copy of the latest Business Permit, Agency/Employer’s ID, Laboratory Results (if any)

2

Proceeds to the cashier for payment of physical examination fee

Issues official receipt

2 minutes

Aileen Rola

Mary Jane Kaayuhan

P25.00 for physical exam fee

 

3

Proceeds to the Physician for Physical Examination

Physician conducts physical exam and recommends laboratory procedure (if ever necessary) *

Minimum of 5 minutes

Physician on duty

NONE

O.R. of payment for physical exam

4

Goes back to the in-charge for the issuance of the Health Certificate Card

Issues Health Certificate Card for signature by the physician

Minimum of 5 minutes

Ms. R. Lingaolingao

NONE

Physical Exam. Result, Physical Exam fee O.R., 1 pc. Latest 1×1 ID picture 1pc. Documentary Stamp

5

Proceeds to the Physician for approval of the Health Certificate Card

Approves and signs the Health Certificate Card

Minimum of 3 minutes

Physician on duty

NONE

Duly accomplished Health Certificate Card, Official Receipt. of the payment for laboratory procedures and lab results (if ever necessary)

* If the Physician recommends any lab procedure, the client must pay for the procedure and undergo the same before he/she is issued a Health Certificate Card for signature by the Physician

Frontline Service:

Issuance of Health Certificate Card (Pink Card)

Schedule of Availability of Service:

Monday – Sunday 24 Hours

Who May Avail of the Service:

Female Client

Maximum Time to Complete the Process:

1 hour

Amount of Fees to be Paid:

P200.00 for pap smear fee

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

Proceeds to the Staff-in-charge at the Social Hygiene Clinic for assessment

Interviews the client and takes vital signs

2 minutes

Roxanne Maia Corpuz, RN

NONE

Latest Pink Card (if any)

2

Proceeds to the Physician for Physical Medical Exam

Physician conducts Physical/ Medical Exam and recommends for compulsory pap smear procedure

Minimum of 5 minutes

Physician-on-duty

NONE

Latest Pink Card (if any)

3

Proceeds to the cashier for payment of pap smear fee

Issues official receipt of payment

Minimum of 3 minutes

Aileen Rola

Mary Jane Kaayuhan

P200.00 for pap smear fee

 

4

Goes back to the staff-in-charge of the Social Hygiene Clinic

Collects pap smear specimen, records & sends specimen to the pathologist for validation and advises the client to get the results after 2 weeks

Minimum of 3 minutes

Sarah Jane Gabieta, RMT

NONE

Official receipt of the payment for the pap smear fee

5

After 2 weeks, goes back to the social hygiene clinic to get the results of the pap smear and the Health Certificate Card (Pink Card)

Releases the validated pap smear result and issues the Health Certificate Card for approval by the Physician

Minimum of 3 minutes

Sarah Jane Gabieta RMT and the Physician-on-duty

NONE

Pap smear Fee OR, 1 pc. Lates 1×1 ID Picture 1 Documentary Stamp

6

Proceeds to the Physician for the approval of the HC Card

The Physician signs the HC Card (Pink Card)

Minimum of 3 minutes

Physician-on-duty

NONE

Duly accomplished Health Certificate Card, Pap Smear result

Frontline Service:

Processing/Issuance of Sanitary Permit to Operate for Old Business Establishments

Schedule of Availability of Service:

Monday – Sunday 24 Hours

Who May Avail of the Service:

Establishment’s Owner

Maximum Time to Complete the Process:

1- hour

Amount of Fees to be Paid:

Php150.00

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

The operator presents the business permit application to the staff in charge

Reviews the application form, encodes data, issues and recommends the approval of the sanitary permit to operate

2 minutes

Sanitation Inspector/ Sanitation Staff

OR for inspection fee (P100.00) and permit fee (P50.00)

– Sanitary permit to operate form – Copy of the previous sanitary permit to

   operate – OR for inspection fee (P100.00) and permit

   fee

   (P50.00) – Health Certificate Card of the 

  operator/personnel

2

Proceeds to the physician’s office for the approval of the permit

Approves and signs the sanitary permit to operate

2 minutes

Physician on duty

NONE

– Duly accomplished sanitary permit to operate – Latest report of inspection conducted (if any)

Frontline Service:

Processing/Issuance of Sanitary Permit to Operate for new Business Establishments

Schedule of Availability of Service:

Monday – Sunday 24 Hours

Who May Avail of the Service:

Establishment’s Owner

Maximum Time to Complete the Process:

2-3 days

Amount of Fees to be Paid:

Php100.00 for inspection fee

Php50.00 for permit fee

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

The operator presents the business permit application to the staff in charge

Reviews the application form, encodes data, gives the applicant the list of sanitary requirements and recommends to the City Health Officer to issue a Mission Order to conduct ocular inspection of the newly-opened business establishment                                                                                                                                                                                                                                                                       

Within 48 hours

Sanitation Inspector/ Sanitation Staff

 

– Copy of business permit application with required

  documents – Official receipt of payment P100.00 inspection fee and

   P50.00 for permit fee – Stool examination – Physical examination – 1 pc. 1×1 ID picture – 1 pc. Documentary Stamp – Health Certificate Card – Copies of other pertinent requirements if applicable such

   as: Brgy. Resolution interposing no objection of the project – DENR Environmental Compliance Certificate or

   Certificate of

   Non-Coverage – Certification from CE and CPDO on compliance of the

   building code and zoning ordinance respectively – SP Resolution interposing no objection of the project

   and approval of the LCE

2

After 48 hours, goes back to the staff-in-charge for the issuance of Sanitary Permit to Operate

Issues and recommends the approval of Sanitary Permit to Operate

Minimum of 5 minutes

Sanitation Inspector/ Sanitation Staff

 

– Duly accomplished Sanitary Permit to Operate Form

3

Proceeds to the City Health Officer for the approval of sanitary permit to operate

Approves and signs the sanitary permit to operate

Minimum of 2 minutes

Physician on duty

 

– Official report of the ocular inspection conducted – Health certificate card issued – Accomplished Sanitary Permit to Operate

 

Frontline Service:

Processing/Issuance of Exhumation, Transport/Transfer of Cadaver/Remains

Schedule of Availability of Service:

Monday – Sunday 24 Hours

Who May Avail of the Service:

General Public

Maximum Time to Complete the Process:

5 minutes

Amount of Fees to be Paid:

P50.00 per head

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

Presents Death Certificate of cadaver/remains to be exhumed/disinterred, transferred/ transported, and or Certification of Death Registration from the LCR to the staff-in-charge

Reviews the

2 minutes

Sanitation Inspector/ Sanitation Staff

NONE

Death Certificate of the cadaver/remains to be exhumed/disinterred, transferred/transported, and or Certification of Death Registration from the LCR

2

Proceeds to the cashier for payment of Exhumation, Transfer/Transport Permit

Issues official receipt of payment

2 minutes

Delmer C. Loreto

P50.00 per head

P50.00 per head for the cadaver/remains to be exhumed transferred and or transported

3

Goes back to the staff-in-charge for the issuance of exhumation.  Transfer/Transport Permit

Issues permit for exhumation, transfer, transport of cadaver, remains for approval by the physician

5 minutes

Sanitation Inspector/ Sanitation Staff

NONE

Exhumation, Transfer/Transport of cadaver/remains permit form, official receipt of payment

4

 

Orients the requesting party for the appropriate conduct and safety procedure during examination/transport of cadaver/remains

 

 

NONE

 

5

Proceeds to the Physician for approval of permit

Approved & signs the permit

2 minutes

Physician-on-duty

NONE

Duly accomplished exhumation, transfer/transport permit, official receipt of payment

 

Frontline Service:

Death Certificate for Review by the Rural Health Physician

Schedule of Availability of Service:

Monday – Sunday 24 Hours

Who May Avail of the Service:

General Public

Maximum Time to Complete the Process:

5 minutes

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

The next of kin personally brings the Death Certificate or LCR form no. 103 for review by the RHP to the Sanitation Inspector

Interviews the client and reviews the correctness of the data entered in LCR form No. 103

Minimum of 3 minutes

Sanitation Inspector/ Sanitation Staff

NONE

Death Certificate or LCR form no. 103 duly signed by the attending physician, Death Certificate or lCR form no. 103 filled up by the funeral service together with request to embalm

 

2

Proceeds to the physician for review of the death certificate or LCR form no. 103

Reviews and approves the correctness of the cause of death by the physician

Minimum of 2 minutes

Physician-on-duty

NONE

Duly accomplished death certificate or LCR form no. 103

3

Goes back to the sanitation inspector

Records/encodes the Death Certificate duly reviewed and approved by the physician

Minimum of 2 minutes

Sanitation Inspector/ Sanitation Staff

NONE

Reviewed/approved death certificate or LCR form no. 103

 

Frontline Service:

Issuance of Medical Certificate

Schedule of Availability of Service:

Monday – Sunday 24 Hours

Who May Avail of the Service:

General Public

Maximum Time to Complete the Process:

5 minutes

Amount of Fees to be Paid:

P25.00 for medical certificate fees

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

Proceeds to the information section

Provides priority number permanent patient information record if applicable

2 minutes

Staff-on-duty

NONE

Laboratory results (if any)

2

Proceeds to the cashier for payment of medical certificate fee

Issues official receipt for the payment

2 minutes

Aileen Rola

Mary Jane Kaayuhan

P25.00

P25.00 for medical certificate fees

3

Proceeds to the waiting area until his/her priority number is called

 

 

 

NONE

Priority number

4

Proceeds to the physician for medical examination

The physician issues medical certificate

Minimum of 5 minutes

Physician-on-duty

NONE

Official receipt of payment of P50.00 for medical certificate fee, letter of request from the PNP for medico-legal cases, laboratory results

 

 

 

Frontline Service:

Mental Health Program

Schedule of Availability of Service:

Monday-Friday (8:00AM-12:0NN, 1:00PM-5:00PM)

Who May Avail of the Service:

Person with Mental Illness

Maximum Time to Complete the Process:

45 minutes/patient

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

Mentally ill patients enrolled in the program

Take the vital signs:

BP, HR, RR, Temperature

4 minutes per patient

Irene Joy Rebucas, RN (MHP Coordinator)

NONE

NONE

2

 

Old Patients/Follow-Ups:

·        Reassess patient’s mental health conditions and need

·        Give psychosocial intervention

·        Scheduled Home visitation

30 minutes

Irene Joy Rebucas, RN (MHP Coordinator)

NONE

·        Referral Form

·        Assessment Form

·        MH patient card

Newly enrolled patients:

·        Assess patient’s mental health condition and needs

·        Schedule patient for home visitation

·        Ask for a referral form if patient was referred from a psychiatric facility or from a psychiatrist

·        For those patients who have not been consulted by a psychiatrist, after patient for psychiatric evaluation

3

 

Show patients assessment form to the medical consultant and secure medical prescription

5 minutes per patient

 

 

Norberto P. Oja, MD

Jerome B. Profetana, MD

Evelyn Guinocor, MD

 

NONE

·        Assessment Form

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

4

Patients with IM medications:

Proceed to the program coordinator

 

 

Patients with oral medications:

Proceed to the pharmacy

·        Get the doctor’s prescription and writes on the MH patients’ card and Inject IM medications

 

·        Get the doctor’s prescription and MH patient card, writes on the medicine’s logbook and MH patient card and quantity to be dispensed

5 minutes per patient

Irene Joy Rebucas, RN (MHP Coordinator)

 

Ellen Grace Mantua

(Pharmacist)

Pharmacy Staff

NONE

·        Assessment Form

·        MH patient card

·        Doctor’s prescription

5

Signs in the Logbook

Dispense the drug

1 minute per patient

Pharmacy Staff

NONE

NONE

Frontline Service:

Maintenance Medication (PHILPEN)

Schedule of Availability of Service:

Monday-Friday (8:00AM-12:0NN, 1:00PM-5:00PM)

Who May Avail of the Service:

General Public/PHILPEN Enrolled Patient

Maximum Time to Complete the Process:

15 minutes per patient

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

PHILPEN Enrolled Patient (Philhealth or Non-Philhealth Proceed to the Program Coordinator)

Coordinator will take vital signs:

BP, HR, RR and FBS/RBS

At most 5 minutes per patient

Program Coordinator

Roxanne Mia Corpus, RN

NONE

NONE

2

Give PHILPEN Index Card/Referral Form

Old Patient/Follow-Ups

 

        Ask for the PHILPEN

        Index Card

 

Newly Enrolled Patient

         

                   Ask for the Referral Form   

       Coming from the Rhms 

       or Ndps

At most 2 minutes per patient

Roxanne Mia Corpus, RN

NONE

PHILPEN Index Card and Referral Form

3

Wait Until His/Her Name is called by the program coordinator

Show patients PHILPEN Index Card to the medical consultant and secure medical prescription

At most 1 minute per patient

Norberto P. Oja, MD

Jerome B. Profetana, MD

Michael Ceniza, MD

Evelyn Guinocor, MD

John Padrigano, MD

NONE

PHILPEN Index Card/Diagnostics Results If Any

4

Proceed to the Pharmacy

Get the Doctor’s Prescription and Ask for the PHILPEN Index Card, writes on the Logbook the medicines and quality to be dispensed

At most 5 minutes per patient

Ms. Ellen Grace U. Mantua

Pharmacy Staff

NONE

PHILPEN Index Card

Doctor’s Prescription

5

Signs the Logbook

Dispensed the drug

At most 2 minutes per patient

Pharmacy Staff

NONE

NONE

Frontline Service:

Drug Abuse Rehabilitation – Day Time Therapeutic Community Center, Bahay Silangan

Schedule of Availability of Service:

Monday-Friday (8:00AM-12:0NN, 1:00PM-5:00PM)

Who May Avail of the Service:

General Public/Person Who Use Drugs

Maximum Time to Complete the Process:

15 minutes per patient

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

Person Who Uses Drugs

Coordinator will accomplish intake Form

Classify Risk using ASSIST

At most 15 minutes per patient

Program Coordinator

Rosendo Chiong III, RN

Wilbert Taniza

NONE

Referral from Barangay or from Legal court

2

For Low-Risk Screening of PWUDs

GENERAL INTERVENTIONS

Individual & Family Program

Community Care/Intervention

Health/Psycho-education

Brief Intervention

At most 1-month session per patient

Barangay Drug Abuse Counsel

NONE

Drug Dependency Examination

3

For Mild Severity Screening of PWUDs

COMMUNITY BASED DRUG REHABILITATION PROGRAM

Case Management

Psychoeducation/Advocacy

Brief Intervention Counseling

Relapse prevention

At most 3 months per patient

Norberto P. Oja, MD

Manuel Icon Donaire, PhD

DTC Staff

NONE

Drug Dependency Exam

4

For Moderate Severity Screening of PWUDs

HEALTH FACILITY-BASED REHABILITATION (DTC)

MHGap interventions

Early Recovery Skills

MIOP

Relapse Prevention

At most 3 months per patient

Norberto P. Oja, MD

Manuel Icon Donaire, PhD

DTC Staff

NONE

Drug Dependency Exam

5

For Severe Severity Screening of PWUDs

INPATIENT TREATMENT & REHAB

Detoxification, Residential Care

Drug Treatment & Rehab

At most 6 months to 1 year per patient

SALAG/Regional Treatment and Rehab Center

 

Drug Dependency Exam

Referral Form

6

For Court Referred Plea Bargainer

BAHAY SILANGAN INPATIENT TREATMENT & REHAB

Residential Care

Drug Treatment & Rehab

SUBI Module

At most 3 months per patient

Norberto P. Oja, MD

Manuel Icon Donaire, PhD

DTC Staff

NONE

Court Referral

Frontline Service:

DRRM-H OPCEN FOR EID (Disaster Risk Reduction Management in Health for Emerging Infectious Disease)

Schedule of Availability of Service:

Monday-Sunday (24 hours During Pandemic or Epidemic)

Who May Avail of the Service:

General Public/Person Who Use Drugs

Maximum Time to Complete the Process:

15 minutes per patient

Amount of Fees to be Paid:

NONE

Procedure to Avail of the Service:

STEP

WHAT TO DO

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON/S IN CHARGE

FEES

REQUIREMENTS

APPLICANT/ CLIENT

SERVICE PROVIDER

1

Person Under Monitoring

Person Under Investigation

CHO Nurses do assessment and will accomplish Case Investigation Form (CIF)

Classify Risk using Algorithm